cut-callbacks

name	cut-callbacks
description	Read first-time-fix and quantify the callback labor cost, then fix truck stocking and diagnosis, since a callback is a free truck roll. Reach for this when callbacks are high.

Skill: Cut the callback rate

A callback doubles the labor cost of a job.

Step 1 — Measure first-time-fix

Jobs completed in one visit ÷ total (§3 #4).

Step 2 — Cost the callbacks

The extra truck-roll labor and schedule cost.

Step 3 — Find the cause

Diagnosis, parts-on-truck, or workmanship.

Step 4 — Fix and re-measure

Stock the truck and tighten diagnosis (§3 #6).

Output

A first-time-fix read, the callback cost, the cause, and the fix.