customer-trust-impact-radar

name	customer-trust-impact-radar
description	Translate service, billing, outage, communication, privacy or recovery signals into customer trust impact and executive posture. Use when the user needs customer trust impact radar for CIO decision support.

Customer Trust Impact Radar

Mission

Make customer trust exposure visible before it becomes reputational damage.

Inputs

Accept customer-impact notes, outage risks, billing issues, incident updates, SLA concerns, communication drafts and risk chains.

Workflow

1. Identify customer trust signals.
2. Classify trust risk across service, billing, communication, recovery and controls.
3. Draft recommended customer-impact position.
4. Identify owner, evidence and next update trigger.
5. Recommend escalation posture.

Output Format

• Executive Summary
• Trust Risk
• Customer Signals
• Trust Dimensions
• Recommended Position
• Owner / Next Update
• Evidence & Assumptions

Guardrails

Do not send customer communications. Draft posture only.