القائمة
Re-engage an account whose product usage has dropped or stalled, recovering adoption before it becomes churn risk.
التثبيت باستخدام Codex أو Claude انسخ هذا Prompt والصقه في Codex أو Claude أو مساعد آخر ليراجع صفحة Skill ويثبّتها لك.
استنادا إلى تصنيف SOC المهني
Build complete Agent 365 AI teammates from variable scenarios: real Microsoft 365 Agents SDK hosting, OBO and agentic-user identity, A365 observability, generated skills and typed tools, existing MCP or OpenAPI-derived MCP integrations, workflows, review gates, and manager/fleet control planes.
Connect a newly released product enhancement to an account that previously asked for it, turning a release into a credible, welcome update.
Decide what needs the human CSM and how urgently, routing the right items to review and letting routine ones flow at scale.
Prepare a concise risk brief for an at-risk account approaching renewal, so the CSM can intervene with the full picture.
Draft customer outreach that genuinely sounds like the assigned CSM, using their accepted-message style as the anchor.
| name | adoption-recovery |
| description | Re-engage an account whose product usage has dropped or stalled, recovering adoption before it becomes churn risk. |
| when_to_use | Use for adoption_gap signals, declining logins, or a licensed feature with low seat usage. |
| allowed-tools | ["detect_signals","decide_next_best_action","get_account_context","search_knowledge_base","get_engagement_history","query_csm_database","build_draft","trigger_in_product_message","create_review_task","search_microsoft_365","ask","remember"] |
A guided-recovery play for accounts where usage has dipped or a feature was never adopted. The goal is to restore momentum with a low-friction, value-first nudge — not to sell.
adoption_gap, declining logins, licensed-but-unused features, onboarding stalls.