القائمة
Draft customer outreach that genuinely sounds like the assigned CSM, using their accepted-message style as the anchor.
التثبيت باستخدام Codex أو Claude انسخ هذا Prompt والصقه في Codex أو Claude أو مساعد آخر ليراجع صفحة Skill ويثبّتها لك.
استنادا إلى تصنيف SOC المهني
Build complete Agent 365 AI teammates from variable scenarios: real Microsoft 365 Agents SDK hosting, OBO and agentic-user identity, A365 observability, generated skills and typed tools, existing MCP or OpenAPI-derived MCP integrations, workflows, review gates, and manager/fleet control planes.
Re-engage an account whose product usage has dropped or stalled, recovering adoption before it becomes churn risk.
Connect a newly released product enhancement to an account that previously asked for it, turning a release into a credible, welcome update.
Decide what needs the human CSM and how urgently, routing the right items to review and letting routine ones flow at scale.
Prepare a concise risk brief for an at-risk account approaching renewal, so the CSM can intervene with the full picture.
| name | voice-matched-outreach |
| description | Draft customer outreach that genuinely sounds like the assigned CSM, using their accepted-message style as the anchor. |
| when_to_use | Use whenever composing any customer-facing message, so it matches the CSM's voice rather than a generic template. |
| allowed-tools | ["search_knowledge_base","get_account_context","get_engagement_history","build_draft","send_email","create_review_task","remember"] |
Customers should feel the message came from their CSM, not a system. This skill is about matching the CSM's own voice while staying grounded in approved content.
Voice-matched messages have higher unedited-acceptance rates, which is what lets the agent safely handle more outreach at scale while the CSM reviews the rest.
