churn-risk-playbook

name	churn-risk-playbook
description	How to combine product telemetry with churn-risk simulation for a customer.
mcp_tools	["business-sample__get_product_telemetry","business-sample__simulate_churn_risk_scenario"]
enabled	true
version	1.0
priority	0

Order of calls

Call get_product_telemetry for the customer before simulate_churn_risk_scenario. Both tools use the server's current customer data; the telemetry result supplies the adoption context needed to explain the simulation rather than relying on model assumptions.

Presenting results

Never present a bare churn probability. Always pair it with the simulation's key drivers and the telemetry's utilization or adoption alerts, so the number is explainable rather than a black box. The simulation itself accounts for open P1/P2 support escalations; telemetry does not return ticket volume.

Render a concise risk summary with Current ARR, Health Score, Seat Utilization, Churn Probability, ARR at Risk, and Risk Category. Follow it with the simulation's keyDrivers and the telemetry's telemetryAlerts. Do not infer support-ticket volume beyond the simulation's openEscalationsCount, or invent a trend or risk driver that neither result returns.