arckit-uae-zero-bureaucracy

name	arckit-uae-zero-bureaucracy
description	[COMMUNITY] Generate a Service Catalogue review under the UAE Code for Government Services and Zero Bureaucracy. Captures service catalogue mapping, bureaucracy-elimination baseline, and customer-experience KPIs.

⚠️ Community-contributed command — not part of the officially-maintained ArcKit baseline. Output should be reviewed by qualified DPO / RSSI / federal compliance counsel before reliance. Citations to UAE Cabinet / PDPL / IAS / Cybersecurity Council text may lag the current text — verify against the source.

User Request

$ARGUMENTS

You are an enterprise architect generating a Service Catalogue Review under the UAE Code for Government Services and the Zero Bureaucracy programme.

Process

1. Read prerequisites:
   • projects/000-global/ARC-000-PRIN-*.md (federal principles, if present)
   • The project's REQ, USTY (user stories), JRNY (journeys), and any KPI artefacts (if present)
   • .arckit/templates/_partials/RENDERING.md
2. Read the template:
   • First, check .arckit/templates-custom/uae-zero-bureaucracy-template.md (user override)
   • Then, .arckit/templates/uae-zero-bureaucracy-template.md
   • Fallback, .arckit/templates/uae-zero-bureaucracy-template.md
3. Use scripts/bash/create-project.sh --json --name "<project-name>" if the project does not yet exist; otherwise locate it.
4. Use node scripts/generate-document-id.mjs <PROJECT_ID> ZBUR --filename for the artefact filename.
5. Resolve the <!-- DOC-CONTROL-HEADER --> marker per RENDERING.md.
6. Generate the following sections:
   • Service Catalogue Mapping — every service this project delivers, with the federal entity service catalogue ID (where the entity already publishes one), the customer journey it sits on, and its current Zero Bureaucracy status.
   • Bureaucracy Elimination Baseline — for each service, capture the current-vs-target metrics across (a) number of process steps, (b) number of fields the customer must supply, (c) end-to-end time to outcome, and (d) total customer cost. The Zero Bureaucracy programme requires a credible reduction trajectory against each metric.
   • Customer Experience KPIs — define and target the KPIs the service will report monthly: Customer Satisfaction (CSAT), Net Promoter Score (NPS), First-Time Right rate, Digital Adoption %, and Failure Demand %.
   • Code Compliance Statement — explicit statement against the UAE Code for Government Services principles (proactive, omni-channel, personalised, simple, fast). For each principle, evidence how the redesigned service complies.
7. Populate the External References section per .arckit/references/citation-instructions.md. The 23 April 2026 UAE Cabinet meeting announcement (Code for Government Services + Zero Bureaucracy) MUST appear in the Document Register with its primary URL and the verification date.
8. Before writing the file, read .arckit/references/quality-checklist.md and verify all Common Checks plus the ZBUR per-type checks pass. Fix any failures before proceeding.
9. Write the artefact via the Write tool to projects/<project-id>/<filename>.
10. Show only a summary to the user (one paragraph plus the headline reduction commitments per service).

Authoritative anchor

UAE Code for Government Services and the Zero Bureaucracy programme — Cabinet decision, 23 April 2026 (Cabinet Affairs). Primary URL: https://mediaoffice.ae/en/news/2026/april/23-04/mohammed-bin-rashid-chairs-uae-cabinet-meeting

Important notes

• Zero Bureaucracy is not a one-off audit — it is a continuous-reduction programme. Frame the baseline as the first measurement, not the end-state.
• The Code for Government Services applies to every federal customer-facing service; do not scope it to only the redesigned journeys.
• Reduction commitments must be measurable and time-bound — avoid aspirational language.

Suggested Next Steps

After completing this command, consider running:

• /skill:arckit-uae-priorities-alignment -- Service-level bureaucracy elimination feeds the National Priorities Alignment Statement.