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Iterative Five Whys root cause analysis drilling from symptoms to fundamentals

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تعليمات المصدر · معاينة للقراءة فقط
name
why
description
Iterative Five Whys root cause analysis drilling from symptoms to fundamentals
argument-hint
Optional issue or symptom description
# Five Whys Analysis Apply Five Whys root cause analysis to investigate issues by iteratively asking "why" to drill from symptoms to root causes. ## Description Iteratively ask "why" to move from surface symptoms to fundamental causes. Identifies systemic issues rather than quick fixes. ## Usage `/why [issue_description]` ## Variables - ISSUE: Problem or symptom to analyze (default: prompt for input) - DEPTH: Number of "why" iterations (default: 5, adjust as needed) ## Steps 1. State the problem clearly 2. Ask "Why did this happen?" and document the answer 3. For that answer, ask "Why?" again 4. Continue until reaching root cause (usually 5 iterations) 5. Validate by working backwards: root cause → symptom 6. Explore branches if multiple causes emerge 7. Propose solutions addressing root causes, not symptoms ## Examples ### Example 1: Production Bug ``` Problem: Users see 500 error on checkout Why 1: Payment service throws exception Why 2: Request timeout after 30 seconds Why 3: Database query takes 45 seconds Why 4: Missing index on transactions table Why 5: Index creation wasn't in migration scripts Root Cause: Migration review process doesn't check query performance Solution: Add query performance checks to migration PR template ``` ### Example 2: CI/CD Pipeline Failures ``` Problem: E2E tests fail intermittently Why 1: Race condition in async test setup Why 2: Test doesn't wait for database seed completion Why 3: Seed function doesn't return promise Why 4: TypeScript didn't catch missing return type Why 5: strict mode not enabled in test config Root Cause: Inconsistent TypeScript config between src and tests Solution: Unify TypeScript config, enable strict mode everywhere ``` ### Example 3: Multi-Branch Analysis ``` Problem: Feature deployment takes 2 hours Branch A (Build): Why 1: Docker build takes 90 minutes Why 2: No layer caching Why 3: Dependencies reinstalled every time Why 4: Cache invalidated by timestamp in Dockerfile Root Cause A: Dockerfile uses current timestamp for versioning Branch B (Tests): Why 1: Test suite takes 30 minutes Why 2: Integration tests run sequentially Why 3: Test runner config has maxWorkers: 1 Why 4: Previous developer disabled parallelism due to flaky tests Root Cause B: Flaky tests masked by disabling parallelism Solutions: A) Remove timestamp from Dockerfile, use git SHA B) Fix flaky tests, re-enable parallel test execution ``` ## Notes - Don't stop at symptoms; keep digging for systemic issues - Multiple root causes may exist - explore different branches - Document each "why" for future reference - Consider both technical and process-related causes - The magic isn't in exactly 5 whys - stop when you reach the true root cause - Stop when you hit systemic/process issues, not just technical details - Multiple root causes are common—explore branches separately - If "human error" appears, keep digging: why was error possible? - Document every "why" for future reference - Root cause usually involves: missing validation, missing docs, unclear process, or missing automation - Test solutions: implement → verify symptom resolved → monitor for recurrence
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