wxops

Answer natural-language questions about a Webex Calling environment using live API data. Read-only queries against people, call features, routing, numbers, call history, and call flow tracing. Use when the user asks "who", "what", "which", "how many", "does", "is", "show me", or "check" questions about their current Webex Calling configuration. Invoked by the wxc-calling-builder agent on query intent, or directly via /query-live. NOT for: making changes (use the appropriate config skill), historical CDR analysis (use reporting skill), or Contact Center queries (use reporting-cc skill).

Manage PhoneOS/RoomOS device configurations, workspace personalization, and xAPI device control using wxcli CLI commands. Covers device software configuration templates, user-to-workspace personalization, and programmatic device command execution and status queries. Also covers 9800-series phones (9811, 9821, 9841, 9851, 9861, 9871) which use PhoneOS config keys. Guides the user from prerequisites through execution and verification. NOT for: device provisioning, activation codes, DECT, or line key templates (use manage-devices skill).

Answer natural-language questions about a Webex Calling environment using live API data. Read-only queries against people, call features, routing, numbers, call history, and call flow tracing. Use when the user asks "who", "what", "which", "how many", "does", "is", "show me", or "check" questions about their current Webex Calling configuration. Invoked by the wxc-calling-builder agent on query intent, or directly via the `query-live` skill. NOT for: making changes (use the appropriate config skill), historical CDR analysis (use reporting skill), or Contact Center queries (use reporting-cc skill).

Manage PhoneOS/RoomOS device configurations, workspace personalization, and xAPI device control using wxcli CLI commands. Covers device software configuration templates, user-to-workspace personalization, and programmatic device command execution and status queries. Also covers 9800-series phones (9811, 9821, 9841, 9851, 9861, 9871) which use PhoneOS config keys. Guides the user from prerequisites through execution and verification. NOT for: device provisioning, activation codes, DECT, or line key templates (use manage-devices skill).

Audit, assign, and reclaim Webex licenses across the organization. Covers license inventory, usage analysis, unused license reports, capacity checks, bulk assignment, and license reclamation from inactive users. Also covers resource groups and resource group memberships, which partition license assignment across hybrid services connector clusters. NOT for: initial user provisioning with licenses (use provision-calling) or resource deletion (use teardown).

Create, modify, or delete Webex Calling call features using wxcli CLI commands: Auto Attendants, Call Queues, Hunt Groups, Paging Groups, Call Park, Call Pickup, Voicemail Groups, and Calling schedules (business hours, holidays). Also covers the announcement repository (greeting files) and text-to-speech prompt generation, announcement playlists (music on hold) and playlist usage, location call handling (internal dialing, location intercept, outgoing calling permissions, access/authorization codes, outgoing digit patterns), caller reputation (spam/fraud call scoring), and external voicemail MWI control. Guides the user from prerequisites through creation, modification, deletion, and verification. Use for: create, update, delete, remove, list, or troubleshoot any Calling call feature. NOT for: Contact Center queues/teams/flows (use contact-center skill), Customer Assist/CX Essentials (use customer-assist skill), or per-person call settings (use manage-call-settings skill).

Execute a CUCM-to-Webex migration using DB-driven skill delegation. Generates an assessment report first (complexity score, environment inventory, analog gateway review, effort bands), then walks through decision review, executes migration operations by delegating to domain skills (provision-calling, configure-features, etc.), and finally assembles a customer deliverables bundle (assessment report, user diff, user notice, deployment plan, execution report) into a single output directory. Use after running the CUCM analysis pipeline (wxcli cucm discover/normalize/map/analyze). Workflow steps: 1. Load, verify, assess (assessment report + decision review) 2. Auth + preflight 3. Present summary + get approval 4. Execute via skill delegation (4c: Emergency Call Notification / Kari's Law) 5. Generate Customer Deliverables Bundle (idempotent; runnable standalone) 6. Report results (execution status)

Audit, assign, and reclaim Webex licenses across the organization. Covers license inventory, usage analysis, unused license reports, capacity checks, bulk assignment, and license reclamation from inactive users. Also covers resource groups and resource group memberships, which partition license assignment across hybrid services connector clusters. NOT for: initial user provisioning with licenses (use provision-calling) or resource deletion (use teardown).

Tear down Webex Calling resources in dependency-safe order. Covers single-location teardown, multi-location bulk cleanup, migration test cleanup, and org reset. Use for: delete, remove, clean up, tear down, reset, decommission. NOT for: creating/provisioning resources (use provision-calling skill) or license reclamation without resource deletion (use manage-licensing skill).

Create, modify, or delete Webex Calling routing infrastructure using wxcli CLI commands: Trunks, Route Groups, Route Lists, Dial Plans, Translation Patterns (digit manipulation, strip/add digits, country codes), and PSTN Connection settings. Guides the user from prerequisites through the full dependency chain and verification. Use for: create, update, delete, remove, list, or troubleshoot any Calling routing component. NOT for: Contact Center dial plans or DN-to-entry-point mapping (use contact-center skill).

Configure Webex Calling Customer Assist (CX Essentials) using wxcli CLI commands: screen pop, wrap-up reasons, queue call recording, supervisors, and available agents. Guides the user from prerequisites through configuration and verification. NOT for: standard call queues/hunt groups (use configure-features) or full Contact Center queues/agents (use contact-center skill — CX Essentials is a Calling add-on, not WxCC).

Manage Webex Calling devices using wxcli CLI commands: phones (MPP, ATA, room devices), DECT networks, workspaces, activation codes, device settings, line key templates (BLF, speed dials, line key layout), hot desking members, and device tags. Guides the user from prerequisites through provisioning, activation, configuration, deletion, and verification. Use for: create, provision, activate, configure, delete, remove, decommission, or list devices and workspaces. NOT for: PhoneOS/RoomOS config keys or xAPI commands (use device-platform skill).

Schedule, manage, and query Webex meetings, registrants, interpreters, breakout sessions, transcripts, recordings, polls, Q&A, and meeting preferences using wxcli CLI commands. Guides the user from prerequisites through execution and verification. NOT for: meeting quality/usage analytics (use reporting-meetings skill) or converged call recordings (use reporting skill).

Tear down Webex Calling resources in dependency-safe order. Covers single-location teardown, multi-location bulk cleanup, migration test cleanup, and org reset. Use for: delete, remove, clean up, tear down, reset, decommission. NOT for: creating/provisioning resources (use provision-calling skill) or license reclamation without resource deletion (use manage-licensing skill).

Pull and analyze Webex audit logs, security events, and compliance data. Covers admin audit trail, security audit events, authorization review, service app credential management, and data sources (the JWT-authenticated endpoints service apps register to receive streamed Webex data). Guides from query design through export. NOT for: org health assessment (use org-health skill), CDR/call analytics (use reporting skill), or license auditing (use manage-licensing skill).

Configure person-level and workspace-level call settings in Webex Calling. Covers 39+ settings organized into categories: call handling, voicemail & media, permissions, and behavior & devices. Includes phone number add/remove/reassign, executive-assistant delegation, hoteling, shared line appearance, simultaneous ring, sequential ring, single number reach, receptionist client, and workspace hoteling. Also covers virtual line settings (65+ commands), person monitoring/BLF, hot desking members, operating mode management (admin assignment + user switching), MS Teams client settings (org and per-person), outbound billing plans, and guest issuer tokens. Use when the user wants to read, change, or audit call settings for one or more users/workspaces/virtual lines.

Manage Webex identity and directory: SCIM user/group sync, SCIM bulk operations, domain verification (DNS TXT records), org contact import, directory entries, group membership, and directory cleanup. Also covers org identity settings and login security (org rename, default language, MFA, password policy, one-time passwords), org feature settings by key, admin role lookup (resolve role name to role ID), bulk activation/invite email resend jobs, archived (deleted) user lookup, and space classification labels. Guides from prerequisites through execution and verification. NOT for: Webex Calling user provisioning (use provision-calling skill) or license assignment (use manage-licensing skill).

Provision Webex Calling users, locations, and licenses via the wxcli CLI. Also covers People API profile updates (alternate phone numbers, display name, phoneNumbers array including alternate1/alternate2), number inventory management, and bulk CSV import. Also covers org-wide calling service defaults (announcement language list, org voicemail settings and passcode rules, org music on hold, large org status, org call captions) via the calling-service group. Guides through auth verification, prerequisite checks, deployment planning, execution, and result verification for any provisioning operation. Use for: create, enable, assign, bulk provision, update user profile fields. For teardown/delete/cleanup operations, use the teardown skill instead.

Query and analyze Webex Calling reporting and analytics: Detailed Call History (CDR), Call Queue statistics, Auto Attendant statistics, call quality, report templates, converged recording download/export, and call volume trends. 75 CDR recipes + query composition guide for answering any natural-language question about a calling environment. NOT for: Contact Center analytics (use reporting-cc skill), meetings/workspace analytics (use reporting-meetings skill), or per-user recording toggle (use manage-call-settings skill).

Configure person-level and workspace-level call settings in Webex Calling. Covers 39+ settings organized into categories: call handling, voicemail & media, permissions, and behavior & devices. Includes phone number add/remove/reassign, executive-assistant delegation, hoteling, shared line appearance, simultaneous ring, sequential ring, single number reach, receptionist client, and workspace hoteling. Also covers virtual line settings (65+ commands), person monitoring/BLF, hot desking members, operating mode management (admin assignment + user switching), MS Teams client settings (org and per-person), outbound billing plans, and guest issuer tokens. Use when the user wants to read, change, or audit call settings for one or more users/workspaces/virtual lines.

Manage Webex identity and directory: SCIM user/group sync, SCIM bulk operations, domain verification (DNS TXT records), org contact import, directory entries, group membership, and directory cleanup. Also covers org identity settings and login security (org rename, default language, MFA, password policy, one-time passwords), org feature settings by key, admin role lookup (resolve role name to role ID), bulk activation/invite email resend jobs, archived (deleted) user lookup, and space classification labels. Guides from prerequisites through execution and verification. NOT for: Webex Calling user provisioning (use provision-calling skill) or license assignment (use manage-licensing skill).

Provision Webex Calling users, locations, and licenses via the wxcli CLI. Also covers People API profile updates (alternate phone numbers, display name, phoneNumbers array including alternate1/alternate2), number inventory management, and bulk CSV import. Also covers org-wide calling service defaults (announcement language list, org voicemail settings and passcode rules, org music on hold, large org status, org call captions) via the calling-service group. Guides through auth verification, prerequisite checks, deployment planning, execution, and result verification for any provisioning operation. Use for: create, enable, assign, bulk provision, update user profile fields. For teardown/delete/cleanup operations, use the teardown skill instead.

Query and analyze Webex Calling reporting and analytics: Detailed Call History (CDR), Call Queue statistics, Auto Attendant statistics, call quality, report templates, converged recording download/export, and call volume trends. 75 CDR recipes + query composition guide for answering any natural-language question about a calling environment. NOT for: Contact Center analytics (use reporting-cc skill), meetings/workspace analytics (use reporting-meetings skill), or per-user recording toggle (use manage-call-settings skill).

Debug a failing Webex Calling API call or configuration. Use when an API returns an error, a configuration doesn't apply, a resource is missing, or a wxcli command fails. Walks through systematic diagnosis. NOT for: building/configuring resources (use the appropriate config skill) or querying current state without errors (use query-live skill).

Run an org health assessment on a live Webex Calling org. Collects state via wxcli commands, runs 18 deterministic Python checks across 4 categories, and generates an Authority Minimal HTML report. Three phases: collect → analyze → report. Use when the user wants to audit their org, run a health check, or see what needs attention. NOT for: security/compliance audit logs (use audit-compliance skill), CDR/call analytics (use reporting skill), or license auditing (use manage-licensing skill).

Debug a failing Webex Calling API call or configuration. Use when an API returns an error, a configuration doesn't apply, a resource is missing, or a wxcli command fails. Walks through systematic diagnosis. NOT for: building/configuring resources (use the appropriate config skill) or querying current state without errors (use query-live skill).

Real-time Webex Calling call control, telephony webhook/event monitoring, conference controls, and XSI real-time event streaming. Covers the Call Control API (user-level and Service App), telephony webhook subscriptions and event parsing, conference controls, and wxcadm XSI for real-time call monitoring and programmatic call control via BroadWorks. NOT for: messaging webhooks/bot events (use messaging-bots skill), call settings/forwarding configuration (use manage-call-settings skill), or CDR/call history queries (use reporting skill).

Provision and manage Webex Contact Center resources using wxcli CLI commands: agents, queues, entry points, teams, skills, flows, campaigns, dial plans, dial numbers (DN-to-entry-point mapping), desktop profiles, CC sites, CC business hours, CC holiday lists, and monitoring. Guides the user from prerequisites through execution and verification. Use for: create, update, delete, list, configure, or troubleshoot any CC resource. NOT for: Webex Calling queues/hunt groups (use configure-features), Calling dial plans (use configure-routing), or Calling schedules (use configure-features).

Manage Webex messaging spaces, teams (collaboration groupings), memberships, messages, and enterprise content management (ECM folder linking, HDS monitoring) using wxcli CLI commands. Guides the user from prerequisites through execution and verification. NOT for: Contact Center teams (use contact-center skill — CC teams group agents for routing, not collaboration spaces) or bot/webhook development (use messaging-bots skill).

Query and analyze Webex Contact Center analytics: CC queue statistics, CC agent statistics, estimated wait time, agent summaries, task search, and real-time CC monitoring. Requires CC-scoped OAuth (cjp:config_read). NOT for: Webex Calling CDR/queue/AA stats (use reporting skill) or meetings/workspace analytics (use reporting-meetings skill).

Monitor and configure Webex Video Mesh clusters, nodes, availability, utilization, reachability, and event thresholds using wxcli CLI commands. Guides the user from prerequisites through execution and verification.

Build Webex bots and automated workflows: send notifications, create interactive adaptive card flows, set up webhooks, embed room tabs, and bridge calling + messaging. Guides from bot setup through card recipe selection, webhook configuration, and verification. NOT for: managing spaces/teams/memberships (use messaging-spaces skill) or telephony webhooks/call events (use call-control skill).

Query and analyze Webex meetings quality, usage reports, workspace utilization, historical platform analytics, and live meeting monitoring. NOT for: Webex Calling CDR/queue stats (use reporting skill), Contact Center analytics (use reporting-cc skill), or scheduling/managing meetings (use manage-meetings skill).