query-live

name	query-live
description	Answer natural-language questions about a Webex Calling environment using live API data. Read-only queries against people, call features, routing, numbers, call history, and call flow tracing. Use when the user asks "who", "what", "which", "how many", "does", "is", "show me", or "check" questions about their current Webex Calling configuration. Invoked by the wxc-calling-builder agent on query intent, or directly via /query-live. NOT for: making changes (use the appropriate config skill), historical CDR analysis (use reporting skill), or Contact Center queries (use reporting-cc skill).
allowed-tools	Read, Grep, Glob, Bash, Skill
argument-hint	["question"]

Query Live State

Answer plain-English questions about a Webex Calling environment using live API data. Read-only only.

Checkpoint — verify before proceeding

1. Has wxcli whoami succeeded in this session? If not, run it now. Do not proceed without a valid token.
2. Do you know which domain(s) this question touches? (people, features, routing, numbers, call-history, call-flow). If unsure, read the Domain Routing table below.

Step 1: Classify the question

Query signals — this skill handles these:

• Interrogative form: "Who...?", "What...?", "Which...?", "How many...?", "Does...?", "Is...?"
• Inspection verbs: "show me", "list", "check", "look up", "find", "tell me about"
• State references: "current", "right now", "configured", "enabled", "assigned"
• Comparison/audit: "which users don't have...", "compare", "differences between"

Not a query — hand back to the builder's normal workflow:

• Action verbs: "create", "set up", "enable", "add", "configure", "change", "move", "delete"
• Future intent: "I want to...", "we need to...", "can you make..."

Edge case: "Can you check if voicemail is enabled and turn it on if not?" → Classify as query first. Answer the check. Then say: "I can look things up but can't make changes. To enable voicemail, you'd go to Control Hub → Calling → User Settings → Voicemail, or I can help configure it if you'd like to switch to build mode."

Step 2: Route to domain module(s)

Read the domain module(s) that match the question. Cross-domain queries load multiple modules.

Domain Routing Table

Question about...	Domain module	Load with
Users, person settings (voicemail, forwarding, DND, recording, caller ID, permissions)	people-and-settings	Read .claude/skills/query-live/domains/people-and-settings.md
Hunt groups, call queues, auto attendants, paging, call park, pickup, voicemail groups	features	Read .claude/skills/query-live/domains/features.md
Trunks, route groups, route lists, dial plans, translation patterns, PSTN	routing	Read .claude/skills/query-live/domains/routing.md
Phone numbers, number inventory, assignment status, available numbers	numbers	Read .claude/skills/query-live/domains/numbers.md
Call history, CDR, call volume, missed calls, busiest hours	call-history	Read .claude/skills/query-live/domains/call-history.md
"What happens when someone calls...", call path tracing, schedule evaluation	call-flow-trace	Read .claude/skills/query-live/domains/call-flow-trace.md

Cross-domain examples:

• "Show me all users at Austin with their devices and voicemail status" → people-and-settings (primary)
• "What number is assigned to the Main auto attendant?" → features + numbers

Cross-domain anti-pattern — do NOT combine these:

• "Who's in the Sales hunt group and what are their forwarding settings?" — member personal forwarding settings are irrelevant to HG routing. Hunt groups route directly to agent devices and ignore personal call forwarding entirely. Ask about the HG's own no-answer/forwarding settings instead (features domain only).

Step 3: Execute the domain module's recipes

Follow the loaded domain module's command recipes, resolution rules, and join patterns exactly. Use -o json on all commands for programmatic parsing.

Mandatory --help verification: Before constructing any wxcli command, run wxcli <group> --help to verify the subcommand exists, then wxcli <group> <subcommand> --help to verify the exact flags (e.g. wxcli people list --help). Even read-only commands differ by name (show vs list, singular vs plural — known issue #5), so confirm before running. Do NOT rely on examples in this skill, the domain modules, or reference docs — the CLI is auto-generated and flag names may differ from what documentation suggests.

Resource Resolution Protocol

When the user references a resource by name (not ID):

1. List the resource type with -o json
2. Search the response for name matches (case-insensitive substring)
3. Exact match → use it immediately
4. Multiple partial matches → disambiguate:

   I found 2 hunt groups matching "Sales":
     1. Sales - East (Austin, 5 members)
     2. Sales - West (Denver, 3 members)
   Which one?
   

5. No match → report with suggestion:

   I couldn't find a hunt group named "Sales". The hunt groups at your org are:
     - Support (Austin)
     - Engineering (Denver)
     - Front Desk (Austin)
   Did you mean one of these?
   

Batch Query Protocol

For audit queries checking a setting across many users (e.g., "which users don't have voicemail?"):

1. Count first: wxcli people list -o json → count results
2. If ≤ 50 users: Fetch settings for each user sequentially
3. If > 50 users: Note upfront: "Checking [N] users — this will take a moment." Batch in groups of 20 with brief progress updates every 20 users.
4. Report: "Checked all [N] users at [location]. [X] of [N] don't have voicemail enabled."

Step 4: Format the response

Formatting Principles

• Lead with the direct answer, then supporting details
• Use the admin's language: "voicemail" not "voicemailEnabled", "forwarding" not "callForwarding"
• Include counts and context: "3 of 12 users" not just "3 users"
• Be specific about what was checked: "I checked all 45 users at the Austin location"

Format by Query Type

Membership queries ("Who's in the Sales hunt group?"):

Sales Hunt Group has 4 members:
  - Jane Smith (ext 2001, Austin)
  - Bob Lee (ext 2002, Austin)
  - Maria Garcia (ext 2003, Denver)
  - Tom Chen (ext 2004, Denver)

Ring pattern: Simultaneous
No-answer action: Forward to Sales voicemail after 20 seconds

Yes/no queries ("Does John have voicemail enabled?"):

Yes, John Smith has voicemail enabled.
  - Messages sent to: [e-mail]
  - PIN required: Yes
  - Greeting: Custom greeting uploaded

Inventory/audit queries ("Which users at Austin don't have voicemail?"):

12 of 45 users at Austin don't have voicemail enabled:
  - Alice Johnson (ext 3001)
  - Brian Kim (ext 3002)
  - Carol Davis (ext 3003)
  ... and 9 more

Note: I checked all 45 Webex Calling-licensed users at the Austin location.

Large result sets (> 10 items):

• Show first 10 with "...and N more" note
• Include summary count at top
• Offer to show full list if needed

Disambiguation format:

I found 2 queues matching "Sales":
  1. Sales - East (Austin, 5 agents)
  2. Sales - West (Denver, 3 agents)

Which one?

Safety Guardrails

Read-Only Enforcement

Only use these command verbs: list, show, test

Blocklisted verbs — NEVER use these in query mode: create, add, update, modify, delete, remove, assign, enable, disable, configure

If the user requests a change, respond with:

1. The current state (the query result)
2. "I can look things up but can't make changes in query mode."
3. Where in Control Hub they'd make the change, OR offer to switch to build mode

Scope Limiting

• Operate within the org authenticated via wxcli configure
• If a partner/multi-org token is active, query the currently-selected org only
• No cross-org queries or comparisons

Error Handling

Error	Response
401 Unauthorized	"Your session may have expired. Run wxcli configure to re-authenticate."
403 Forbidden	"Your account doesn't have permission to view [resource]. Contact your org admin."
404 Not Found	"I couldn't find [resource]. It may have been deleted or the name might be different."
429 Rate Limited	"The API is rate-limiting requests. Try again in a minute."
Timeout	"The request timed out. The org may have a large number of [resources]. Try narrowing your query to a specific location."