support-metrics-review

Review support KPIs — first response time, resolution time, CSAT, ticket volume, backlog health, and agent performance. Identify trends and improvement actions. TRIGGER when: user says /support-metrics-review, "review support metrics", "support KPI report", "ticket metrics", "support performance", or "help desk report".

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Repository: ashutoshsrivastava17/skill-library
Last source activity: April 8, 2026 at 12:16
Detected SKILL.md language: English
Stars: 8
Forks: 2

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npx skills add https://github.com/ashutoshsrivastava17/skill-library --skill support-metrics-review

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SKILL.md

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financial-scenario-planning

Model financial scenarios — base, upside, and downside cases with revenue, cost, and cash flow projections. Produce scenario comparison tables with sensitivity analysis. Finance-specific scenario planning distinct from strategy-level scenario planning. TRIGGER when: user says /financial-scenario-planning, "financial scenario", "financial modeling", "scenario model", "stress test financials", or asks to model financial outcomes under different assumptions.

2026-04-09

strategic-scenario-planning

Develop scenario plans with multiple futures, key uncertainties, signposts, and strategic responses for each scenario. Structure scenario analysis for strategic decision-making. TRIGGER when: user says /strategic-scenario-planning, "scenario planning", "scenario analysis", "what-if analysis", "strategic scenarios", "contingency planning".

2026-04-09

customer-escalation

Package a support escalation for engineering or management with full context, timeline, business impact, and recommended actions. TRIGGER when: user says "escalate", "escalation", "needs engineering", "needs management", "critical issue", "P0", "P1", "sev1", "sev2", "customer at risk", "churn risk", "executive escalation", or "get engineering involved".

2026-04-08

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name	support-metrics-review
description	Review support KPIs — first response time, resolution time, CSAT, ticket volume, backlog health, and agent performance. Identify trends and improvement actions. TRIGGER when: user says /support-metrics-review, "review support metrics", "support KPI report", "ticket metrics", "support performance", or "help desk report".
argument-hint	[time period or team to review]
user-invocable	true