freshdesk-support

Manage Freshdesk tickets, notes, watchers, conversations, and support workflows via the Freshdesk API. Use this skill when users want to search and inspect tickets, add notes and replies, manage ticket watchers and access, or coordinate customer-support workflows in Freshdesk.

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Repository: ClawLink-HQ/clawlink
Last source activity: June 9, 2026 at 07:01
Detected SKILL.md language: English
Stars: 103
Forks: 9

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SKILL.md

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Freshdesk

Access Freshdesk via the Freshdesk API with API key authentication. Manage tickets, notes, watchers, conversations, and support workflows.

This skill uses ClawLink for hosted connection flows and credentials so you do not need to configure Freshdesk API access yourself.

Setup in 3 Steps

Step 1: Install

Step 2: Pair Account

Step 3: Connect Freshdesk

App-specific connection GIF coming soon

Run the install command in OpenClaw

Open the dashboard and connect Freshdesk

How It Works

┌─────────────────┐ ┌──────────────┐ ┌──────────────────┐ │ OpenClaw │────▶│ ClawLink │────▶│ Freshdesk API │ │ (User Chat) │ │ (OAuth) │ │ (REST) │ └─────────────────┘ └──────────────┘ └──────────────────┘ │ │ │ │ 1. Install Plugin │ │ │ 2. Pair Device │ │ │ 3. Connect Freshdesk │ │ │ │ 4. Secure Token │ │ │ 5. Proxy Requests │ │ │ │ ▼ ▼ ▼ ┌──────────┐ ┌──────────┐ ┌──────────┐ │ SKILL │ │ Dashboard│ │ Freshdesk│ │ File │ │ Auth │ │ Tickets │ └──────────┘ └──────────┘ └──────────┘

Freshdesk

Access Freshdesk via the Freshdesk API with API key authentication. Manage tickets, notes, watchers, conversations, and support workflows.

This skill uses ClawLink for hosted connection flows and credentials so you do not need to configure Freshdesk API access yourself.

Setup in 3 Steps

Step 1: Install

Step 2: Pair Account

Step 3: Connect Freshdesk

App-specific connection GIF coming soon

Run the install command in OpenClaw

Open the dashboard and connect Freshdesk

How It Works

Tool	Description	Mode
`freshdesk_list_tickets`	List tickets with filtering options (status, priority, type)	Read
`freshdesk_get_ticket`	Get ticket details including description, requester, and assignments	Read
`freshdesk_create_ticket`	Create a new support ticket	Write
`freshdesk_update_ticket`	Update ticket fields (status, priority, assignee, etc.)	Write
`freshdesk_delete_ticket`	Delete a ticket permanently	Write
`freshdesk_add_note_to_ticket`	Add a private or public note to a ticket	Write
`freshdesk_reply_ticket`	Reply to a ticket conversation	Write
`freshdesk_add_watcher`	Add the authenticated user as a ticket watcher	Write
`freshdesk_bulk_unwatch_tickets`	Remove watcher status from multiple tickets	Write

Tool	Description	Mode
`freshdesk_list_agents`	List all agents in the Freshdesk account	Read
`freshdesk_get_agent`	Get details for a specific agent	Read
`freshdesk_list_groups`	List all support groups	Read
`freshdesk_add_ticket_user_access`	Grant agent access to a specific ticket	Write

Tool	Description	Mode
`freshdesk_list_companies`	List all companies in the account	Read
`freshdesk_get_company`	Get details for a specific company	Read

Status / Error	Meaning
Tool not found	The tool name does not exist in the current catalog. Verify with `clawlink_list_tools --integration freshdesk`.
Missing connection	Freshdesk is not connected. Direct the user to https://claw-link.dev/dashboard?add=freshdesk.
`404 Not Found`	Ticket or resource does not exist. Verify the ticket ID.
`403 Forbidden`	Insufficient permissions. Agent may not have access to this ticket.
Write rejected	User did not confirm a write action. Always confirm before executing writes.

freshdesk-support

Install options

Review the source files

Freshdesk

Setup in 3 Steps

How It Works

Freshdesk

Setup in 3 Steps

How It Works

Install

Quick Start

Authentication

Getting Connected

Connection Management

List Connections

Verify Connection

Reconnect

Security & Permissions

Tool Reference

Tickets

Conversations

Agents & Users

Companies

Code Examples

List open tickets

Add a private note to a ticket

Reply to a ticket

Update ticket priority

Discovery Workflow

Execution Workflow

Notes

Error Handling

Troubleshooting: Tools Not Visible

Troubleshooting: Invalid Tool Call

Resources

Related Skills

name	freshdesk-support
description	Manage Freshdesk tickets, notes, watchers, conversations, and support workflows via the Freshdesk API. Use this skill when users want to search and inspect tickets, add notes and replies, manage ticket watchers and access, or coordinate customer-support workflows in Freshdesk.

Step 1: Install	Step 2: Pair Account	Step 3: Connect Freshdesk
		App-specific connection GIF coming soon
Run the install command in OpenClaw	Sign in and approve the device	Open the dashboard and connect Freshdesk

freshdesk-support

Source facts

Install options

Review the source files

More from this repository

More from this repository

Freshdesk

Setup in 3 Steps

How It Works

Freshdesk

Setup in 3 Steps

How It Works

Install

Quick Start

Authentication

Getting Connected

Connection Management

List Connections

Verify Connection

Reconnect

Security & Permissions

Tool Reference

Tickets

Conversations

Agents & Users

Companies

Code Examples

List open tickets

Add a private note to a ticket

Reply to a ticket

Update ticket priority

Discovery Workflow

Execution Workflow

Notes

Error Handling

Troubleshooting: Tools Not Visible

Troubleshooting: Invalid Tool Call

Resources

Related Skills