Menu
Evaluate incoming user support tickets and route them to the proper department.
Install with Codex or Claude Copy this prompt, paste it into Codex, Claude, or another assistant, and let it review the skill page and install it for you.
Based on SOC occupation classification
Extracting key findings from AI/ML research papers.
Auditing frontend components for WCAG AA compliance.
Guide users through resolving 4xx and 5xx API errors.
Diagnosing failed GitHub Action or GitLab CI runs.
Framework to analyze and summarize competitor features and market positioning.
Walk new users through the initial setup and configuration.
| name | Ticket Triage and Routing |
| description | Evaluate incoming user support tickets and route them to the proper department. |
| category | support |
| tags | ["support","templates","best-practices"] |
| version | 1.0.0 |
Evaluate incoming user support tickets and route them to the proper department.
support domain.ticket-triageRead the support ticket to extract key entities: user ID, error code, and affected feature.
Determine the severity: P1 (System Down), P2 (Major Bug), P3 (Minor Bug), P4 (Feature Request).
If it's a billing issue, route to billing. If technical, route to engineering.
Draft a polite acknowledgment message to the user confirming receipt and priority.