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Customer Service Representatives

Office and Administrative Support Occupations · Job Skills & Competencies · SOC 43-4051 · 3,408 skills

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▶3 typical tasks from O*NET

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
Check to ensure that appropriate changes were made to resolve customers' problems