Customer Service Representatives

Office and Administrative Support Occupations · Job Skills & Competencies · SOC 43-4051

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▶3 typical tasks from O*NET

//Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
//Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
//Check to ensure that appropriate changes were made to resolve customers' problems

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