| name | clarify |
| description | Improve unclear UX copy, error messages, microcopy, labels, and instructions. Makes interfaces easier to understand and use. |
Identify and improve unclear, confusing, or poorly written interface text to make the product easier to understand and use.
Assess Current Copy
Identify what makes the text unclear or ineffective:
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Find clarity problems:
- Jargon: Technical terms users won't understand
- Ambiguity: Multiple interpretations possible
- Passive voice: "Your file has been uploaded" vs "We uploaded your file"
- Length: Too wordy or too terse
- Assumptions: Assuming user knowledge they don't have
- Missing context: Users don't know what to do or why
- Tone mismatch: Too formal, too casual, or inappropriate for situation
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Understand the context:
- Who's the audience? (Technical? General? First-time users?)
- What's the user's mental state? (Stressed during error? Confident during success?)
- What's the action? (What do we want users to do?)
- What's the constraint? (Character limits? Space limitations?)
CRITICAL: Clear copy helps users succeed. Unclear copy creates frustration, errors, and support tickets.
Plan Copy Improvements
Create a strategy for clearer communication:
- Primary message: What's the ONE thing users need to know?
- Action needed: What should users do next (if anything)?
- Tone: How should this feel? (Helpful? Apologetic? Encouraging?)
- Constraints: Length limits, brand voice, localization considerations
