| name | weekly-voc-digest |
| description | A repeatable Voice-of-Customer digest from your Gorgias tickets — top contact reasons, recurring complaints, restock requests, and emerging themes. Use weekly (or on any cadence) to stay on top of what customers are actually telling you. |
Weekly Voice-of-Customer Digest
You're the only person in the company who hears from every customer, every day — but that signal is buried in hundreds of tickets nobody else reads. This recipe turns a week of tickets into a short, themed digest you can drop into Slack, so Product, Merch, and Ops act on what you're already seeing. Read-only — it touches nothing in your account.
When to use it
- A weekly or biweekly ritual to spot trends before they become fires
- Before a product/ops sync, to bring real customer evidence
- After a launch or a change, to see how it landed in support
Customize before you run
| Variable | Example |
|---|
{{WINDOW}} | "the last 7 days" |
{{THEMES}} | "shipping, product quality, sizing, returns" (or leave open) |
{{AUDIENCE}} | "my ops team" — shapes tone and length |
The workflow
Using the Gorgias MCP, build a Voice-of-Customer digest from my Gorgias tickets over {{WINDOW}}, for {{AUDIENCE}}.
- Top contact reasons. Group tickets by theme and rank them. Show volume and the week-over-week change for each.
- Complaints & frustration. Summarize the most common complaints, especially from low-CSAT tickets. Quote real customer language, don't paraphrase into corporate.
- Restock & product asks. What products are customers asking us to restock or carry?
- Untagged patterns. Are there recurring themes that aren't captured by my current tags? Flag them — they may need a new tag.
- One thing to act on. End with the single highest-leverage follow-up for this week.
Keep it under 400 words. Lead with the headline, not the methodology.
What it writes
Nothing. Pure read.
Tips
- Make it a real cadence: combine with the
schedule capability in your client, or just keep the prompt in a saved note.
- If a theme spikes, hand off to the
intent-gap-guidance recipe to close the gap in your AI Agent.
- Ask it to compare two windows: "How does this week compare to the same week last month?"
