happy-platform-skills

Reusable development patterns and automation recipes for enterprise platforms - 180+ skills across 23 categories

Generate concise task summaries with status, timeline, blockers, SLA risk, and recommended next actions

Screen inbound documents for completeness, policy risk, and routing readiness before extraction or case workflows

Identify emerging risks, prioritize intake signals, and route candidates into formal GRC risk assessment workflows

Manage supplier onboarding, qualification, performance monitoring, and offboarding with auditable lifecycle controls

Triage, prioritize, and assign ServiceNow incidents using impact/urgency matrix and category-based routing. Use when an alert fires, a ticket lands unassigned, an outage is reported, an escalation is needed, severity must be classified, an on-call team must be paged, or an SLA is at risk.

Set up ServiceNow as an MCP (Model Context Protocol) server defining tool capabilities, authentication, resource endpoints, and integration patterns for AI agents

Add or maintain ServiceNowDocs search capabilities in Happy Platform MCP, including live GitHub lookup, optional local SQLite FTS indexing, and optional vector search

Summarize CSM cases including timeline, interactions, resolution status, related tasks, and communications history

Generate knowledge articles from resolved CSM cases with customer-facing language, structured content, screenshot placeholders, and FAQ sections

Analyze customer sentiment across CSM cases, communications, and interactions to track sentiment progression, identify escalation patterns, and flag at-risk cases

Generate sidebar summaries for customer service agents with case context, customer history, and recommended actions to accelerate case handling

Generate suggested resolution steps for CSM cases based on product, issue type, and historical resolutions from similar cases

Install and configure Happy Platform MCP for ServiceNow, including npm/source setup, single or multi-instance credentials, agent connection, and smoke testing

Generate field service knowledge articles from completed work orders including repair procedures, parts lists, safety notes, and troubleshooting guides

Generate sidebar summaries for field technicians with key case context, asset history, customer details, and actionable next steps for mobile field service views

Summarize HR cases with timeline, assigned team, employee details, case type classification, SLA status, and COE routing

Generate recommended replies for HR agents handling employee inquiries via chat, considering HR policies, case history, and confidentiality requirements

Analyze employee sentiment from HR cases, surveys, and interactions to track trends, identify flight risk indicators, and flag cases needing manager attention

Generate recommended chat replies for ITSM agents based on incident context, knowledge base matches, and resolution history

Generate comprehensive incident summaries with timeline, impact assessment, actions taken, and resolution details

Generate suggested resolution steps for incidents based on category, symptoms, historical similar tickets, and knowledge base articles

Generate executive and technical summaries for security incidents including threat classification, affected assets, containment status, and recommended actions

Hybrid ServiceNow development using the three-tier approach - NowSDK Fluent for metadata-as-code, MCP REST for runtime operations, and fix scripts as manual fallback

Workplace service delivery insights including space utilization, service request patterns, facility management metrics, and desk booking analytics

AI-assisted catalog builder that generates catalog items, refines content, configures variables, sets up fulfillment workflows, and manages catalog categories from natural language descriptions

Generate ServiceNow UI components from natural language descriptions including client scripts, data binding, event handlers, UI pages, UI macros, and experience pages for Service Portal and UI Builder

Mine agent interactions to find automation opportunities by analyzing repetitive patterns, identifying common resolutions, and discovering handoff points for bot candidates

ServiceNow AI Lens that analyzes records in context, surfaces related information, generates insights from patterns, and recommends actions from any list or form view across ITSM, CSM, HRSD, and platform tables

Build custom AI agents for ServiceNow including agent capabilities, knowledge sources, tool access, conversational flows, and guardrails

Detect and classify conversation types including inquiry, complaint, request, feedback, and escalation. Route to appropriate handling workflows based on intent, sentiment, and urgency analysis

Cluster and analyze insights from incidents, conversations, and cases grouping by topic, sentiment, and resolution pattern to generate actionable POV summaries

Recommend relevant playbooks based on case or incident context by matching issue patterns to existing playbooks, scoring relevance, and suggesting customizations for better fit

Validate GRC issues for completeness, accuracy, and compliance. Check required fields, risk ratings, control mappings, and remediation plan adequacy

Summarize risk events with impact assessment, affected controls, contributing factors, and recommended mitigation actions

Suggest remediation tasks for GRC issues based on control gaps, risk type, and regulatory framework. Generate task lists with owners and deadlines

Summarize HR cases, service requests, and requested items for approvers with business justification, cost impact, approval history context, and policy compliance information

Assess interview notes and job descriptions for skill relevance matching. Score candidate-role fit, highlight skill gaps, evaluate competency alignment, and generate structured hiring recommendations

Generate change request risk explanations analyzing change scope, affected CIs, historical change failure rates, and deployment window risks

Summarize incident activity streams including work notes, comments, state changes, assignment history, and communications into concise narratives for handoffs, escalations, and management reviews