| name | iblai-marketing-pricing-strategy |
| description | When the user wants help with pricing decisions, packaging, or monetization strategy. Also use when the user mentions 'pricing,' 'pricing tiers,' 'freemium,' 'free trial,' 'packaging,' 'price increase,' 'value metric,' 'Van Westendorp,' 'willingness to pay,' 'monetization,' 'how much should I charge,' 'my pricing is wrong,' 'pricing page,' 'annual vs monthly,' 'per seat pricing,' or 'should I offer a free plan.' Use this whenever someone is figuring out what to charge or how to structure their plans. For in-app upgrade screens, see iblai-marketing-paywall-upgrade-cro. |
| globs | null |
| alwaysApply | false |
| metadata | {"version":"1.1.0"} |
/iblai-marketing-pricing-strategy
Design pricing that captures value, drives growth, and aligns with
customer willingness to pay.
Step 0: Context Check
Read .agents/product-marketing-context.md (or .claude/product-marketing-context.md
on older setups) first. Only ask for what isn't there.
Pull this context:
1. Business Context
- Product type (SaaS, marketplace, e-commerce, service)
- Current pricing (if any)
- Target market (SMB, mid-market, enterprise)
- GTM motion (self-serve, sales-led, hybrid)
2. Value & Competition
- Primary value you deliver
- Alternatives customers consider
- How competitors price
3. Current Performance
- Current conversion rate
- ARPU and churn rate
- Customer/prospect feedback on pricing
4. Goals
- Optimizing for growth, revenue, or profitability?
- Moving upmarket or expanding downmarket?
Pricing Fundamentals
The Three Pricing Axes
1. Packaging — what's included at each tier?
- Features, limits, support level
- How tiers differ from each other
2. Pricing Metric — what do you charge for?
- Per user, per usage, flat fee
- How price scales with value
3. Price Point — how much do you charge?
- Actual dollar amounts
- Perceived value vs. cost
Value-Based Pricing
Price on value delivered, not cost to serve:
- Customer's perceived value — the ceiling
- Your price — between alternatives and perceived value
- Next best alternative — the floor for differentiation
- Your cost to serve — only a baseline, not the basis
Key insight: price between the next best alternative and perceived value.
Value Metrics
What is a Value Metric?
What you charge for. It should scale with the value customers receive.
Good value metrics:
- Align price with value delivered
- Easy to understand
- Scale as the customer grows
- Hard to game
Common Value Metrics
| Metric | Best For | Example |
|---|
| Per user/seat | Collaboration tools | Slack, Notion |
| Per usage | Variable consumption | AWS, Twilio |
| Per feature | Modular products | HubSpot add-ons |
| Per contact/record | CRM, email tools | Mailchimp |
| Per transaction | Payments, marketplaces | Stripe |
| Flat fee | Simple products | Basecamp |
Choosing Your Value Metric
Ask: "As a customer uses more of [metric], do they get more value?"
- If yes → good value metric
- If no → price doesn't align with value
Tier Structure Overview
Good-Better-Best
Good tier (Entry): core features, limited usage, low price
Better tier (Recommended): full features, reasonable limits, anchor price
Best tier (Premium): everything, advanced features, 2-3x Better price
Tier Differentiation
- Feature gating — basic vs. advanced features
- Usage limits — same features, different limits
- Support level — email → priority → dedicated
- Access — API, SSO, custom branding
Tier structures and persona-based packaging: references/tier-structure.md.
Pricing Research
Van Westendorp Method
Four questions that identify the acceptable price range:
- Too expensive (wouldn't consider)
- Too cheap (question quality)
- Expensive but might consider
- A bargain
Analyze intersections to find the optimal pricing zone.
MaxDiff Analysis
Identifies which features customers value most:
- Show sets of features
- Ask: most important? Least important?
- Results inform tier packaging
Detailed research methods: references/research-methods.md.
When to Raise Prices
Signs It's Time
Market signals:
- Competitors have raised prices
- Prospects don't flinch at price
- "It's so cheap!" feedback
Business signals:
- Very high conversion rates (>40%)
- Very low churn (<3% monthly)
- Strong unit economics
Product signals:
- Significant value added since last pricing
- Product is more mature/stable
Price Increase Strategies
- Grandfather existing — new price for new customers only
- Delayed increase — announce 3-6 months out
- Tied to value — raise price but add features
- Plan restructure — change plans entirely
Pricing Page Best Practices
Above the Fold
- Clear tier comparison table
- Recommended tier highlighted
- Monthly/annual toggle
- Primary CTA for each tier
Common Elements
- Feature comparison table
- Who each tier is for
- FAQ section
- Annual discount callout (17-20%)
- Money-back guarantee
- Customer logos / trust signals
Pricing Psychology
- Anchoring: show higher-priced option first
- Decoy effect: middle tier should be best value
- Charm pricing: $49 vs. $50 (for value-focused)
- Round pricing: $50 vs. $49 (for premium)
Pricing Checklist
Before Setting Prices
Pricing Structure
Task-Specific Questions
- Pricing research done?
- Current ARPU and conversion rate?
- Primary value metric?
- Main pricing personas?
- Self-serve, sales-led, or hybrid?
- Pricing changes you're considering?
Related Skills
- iblai-marketing-churn-prevention: Cancel flows, save offers, reducing revenue churn
- iblai-marketing-page-cro: Pricing page conversion
- iblai-marketing-copywriting: Pricing page copy
- iblai-marketing-psychology: Pricing psychology principles
- iblai-marketing-ab-test-setup: Testing pricing changes
- iblai-marketing-revops: Deal desk processes and pipeline pricing
- iblai-marketing-sales-enablement: Proposal templates and pricing presentations