| name | chatbot-builder |
| description | Design conversational chatbot flows with intents, responses, and escalation logic.
TRIGGERS - Use when user wants to build a chatbot, design conversation flows, or create automated chat responses.
|
Chatbot Builder
Overview
Designs complete chatbot architectures with conversation flows, intent mapping, response templates, and escalation rules.
Workflow
Step 1: Define the Bot
- Purpose: Customer support, lead qualification, FAQ, onboarding, or sales?
- Platform: Website widget, WhatsApp, Messenger, Slack, or custom?
- Persona: What's the bot's personality?
- Scope: What topics should it handle? What should it NOT handle?
- Escalation: When should it hand off to a human?
Step 2: Map Intents
| Intent | Example Phrases | Priority |
|---|
| Greeting | "hi", "hello", "hey there" | High |
| Pricing | "how much", "pricing", "cost" | High |
| Support | "help", "problem", "not working" | High |
| [Custom] | [phrases] | [priority] |
Step 3: Design Conversation Flows
USER: [trigger phrase]
↓
BOT: [response + follow-up question]
↓
USER: [option A] → BOT: [response A] → [next step]
USER: [option B] → BOT: [response B] → [next step]
USER: [unclear] → BOT: [clarification] → [retry]
↓
[3 unclear attempts] → ESCALATE TO HUMAN
Step 4: Write Response Templates
For each intent:
- Initial response: First message
- Follow-up questions: Gather needed info
- Resolution: Answer or action
- Fallback: When bot can't help
- Handoff message: Transition to human
Output Format
# Chatbot Design: [Bot Name]
## Bot Profile
- **Name**: [bot name]
- **Personality**: [description]
- **Platform**: [where it lives]
- **Supported languages**: [languages]
## Intent Map
[Table of all intents with examples and responses]
## Conversation Flows
### Flow 1: [Name]
[Visual flow with decision trees]
### Flow 2: [Name]
[Visual flow]
## Response Templates
[All response messages organized by intent]
## Escalation Rules
- After [X] failed attempts → human
- Keywords [list] → immediate human
- Sentiment negative → human
- Off-hours → ticket + follow-up
## Knowledge Base
[FAQ answers the bot should know]
## Implementation Notes
- Platform: [recommended tool]
- AI model: [if using LLM]
- Integration: [APIs needed]
Quality Checklist
