api-documentation-question

name	api-documentation-question
description	Customer asks questions about API usage, code implementation, or technical documentation.
sample_size	33
validation	{"required_phrases":["insights can help others"],"forbidden_patterns":[]}
metrics	{"sample_size":33,"avg_thread_length":2.48,"top_phrases":[{"phrase":"insights can help others","count":13,"percent":39.4},{"phrase":"can help others too","count":13,"percent":39.4},{"phrase":"plus your questions and","count":12,"percent":36.4},{"phrase":"your questions and insights","count":12,"percent":36.4},{"phrase":"questions and insights can","count":12,"percent":36.4},{"phrase":"and insights can help","count":12,"percent":36.4},{"phrase":"help others too i","count":9,"percent":27.3},{"phrase":"others too i hope","count":9,"percent":27.3},{"phrase":"too i hope this","count":9,"percent":27.3},{"phrase":"i hope this helps","count":9,"percent":27.3}]}

API or Technical Documentation Question

Response Patterns (from samples)

Common openings:

• "Hi,"
• "Hey,"
• "Hey there,"

Common core lines:

• "Best,"
• "I hope this helps!"
• "Hi,"

Common closings:

• "Best,"
• "Best wishes,"
• "Thanks!"

Phrases That Work (4-gram frequency)

• "insights can help others" — 13 (39.4%)
• "can help others too" — 13 (39.4%)
• "plus your questions and" — 12 (36.4%)
• "your questions and insights" — 12 (36.4%)
• "questions and insights can" — 12 (36.4%)
• "and insights can help" — 12 (36.4%)
• "help others too i" — 9 (27.3%)
• "others too i hope" — 9 (27.3%)
• "too i hope this" — 9 (27.3%)
• "i hope this helps" — 9 (27.3%)

Tone Guidance (observed)

• Openings trend toward: "Hi,"
• Closings often include: "Best,"

What NOT To Do

• Don't introduce policy details that are not present in the verified response lines above.
• Don't paraphrase or reframe the customer's question in a way that changes meaning.
• Don't add refund/discount promises unless they appear in the extracted responses for this topic.

Validation

Draft must:

• Include at least one of the required phrases from the validation block
• Stay consistent with the observed response patterns above