slack-context-fetcher

name	slack-context-fetcher
description	Fetches Slack thread content using a Slack bot for ticket context enrichment. Use when tickets reference Slack threads or discussions.

Slack Context Fetcher

Fetches Slack thread content when tickets reference Slack discussions. Assumes SLACK_BOT_TOKEN environment variable is set.

Prerequisites

• SLACK_BOT_TOKEN env var set (xoxb-... token)
• Bot added to relevant channels

Workflow

1. Detect Slack References

Parse ticket description for Slack links:

Pattern: https://{workspace}.slack.com/archives/{channel_id}/p{timestamp}
Example: https://comfy-org.slack.com/archives/C07ABCD1234/p1234567890123456

Extract:

• channel_id: C07ABCD1234
• thread_ts: 1234567890.123456 (insert decimal before last 6 digits)

2. Fetch Thread Content

CHANNEL="C07ABCD1234"
THREAD_TS="1234567890.123456"

curl -s -H "Authorization: Bearer $SLACK_BOT_TOKEN" \
  "https://slack.com/api/conversations.replies?channel=$CHANNEL&ts=$THREAD_TS" | \
  jq '.messages[] | {user: .user, text: .text, ts: .ts}'

3. Resolve User Names

curl -s -H "Authorization: Bearer $SLACK_BOT_TOKEN" \
  "https://slack.com/api/users.info?user=$USER_ID" | \
  jq -r '.user.real_name'

4. Format for Context

## Slack Thread Context

**Thread:** [Link](https://comfy-org.slack.com/archives/C07.../p1234...)
**Participants:** Alice, Bob, Charlie
**Messages:** 12

### Full Thread

**Alice** (2024-01-15 10:30):

> Original message about the issue...

**Bob** (2024-01-15 10:45):

> Response with context...

5. Save to Run Directory

echo "$SLACK_CONTEXT" > "$RUN_DIR/slack-context.md"

jq '.slackThreads += [{"url": "...", "fetched": "...", "messages": N}]' \
  "$RUN_DIR/ticket.json" > tmp && mv tmp "$RUN_DIR/ticket.json"

Integration with ticket-intake

During ticket-intake, if Slack URLs detected:

1. Parse channel ID and thread timestamp
2. Fetch thread content
3. Save to slack-context.md
4. Include in research context

Error Handling

Error	Cause	Resolution
channel_not_found	Invalid channel ID	Verify URL
not_in_channel	Bot not added	Add bot to channel
invalid_auth	Bad token	Check SLACK_BOT_TOKEN

Output Artifacts

File	Location	Description
slack-context.md	runs/{ticket-id}/slack-context.md	Thread content
ticket.json	runs/{ticket-id}/ticket.json	Updated with slack refs