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refunds

Process customer refund requests per company policy.

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Repository
modelcontextprotocol/csharp-sdk
Last source activity
October 23, 2026 at 18:42
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English
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SKILL.md
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name
refunds
description
Process customer refund requests per company policy.
metadata
{"owner":"billing-team","version":"2.1.0"}
# Refunds Use this skill when a customer asks for a refund. 1. Confirm the order is within the 30-day refund window. 2. Check whether the item is refundable under `policy/REFUND_POLICY.md`. 3. If it is, issue the refund and reply using `examples/approved.md`. 4. If it is not, reply using `examples/declined.md` and offer store credit where the policy allows it. Never issue a refund above 500 USD without a second approval.
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