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Handle customer support tickets, escalations, and follow-ups. Use for ticket management tasks.
Install with Codex or Claude Copy this prompt, paste it into Codex, Claude, or another assistant, and let it review the skill page and install it for you.
Based on SOC occupation classification
| name | ticket-handling |
| description | Handle customer support tickets, escalations, and follow-ups. Use for ticket management tasks. |
Use this skill when managing customer support tickets.
Use Python execution to compute precise answers when in-context reasoning is unreliable (arithmetic, date math, regex, parsing, data manipulation). Returns a value, not an artifact.
A test skill for verifying deterministic activation from SOP steps. Contains special instructions that should appear in the agent context when activated.
Builds Python library features for the MUXI runtime (helpers, consumer migrations, schema, tests, docs). All work is library + pytest + ripgrep; no servers, no browsers.
Print a greeting message using a secret value. Use when asked to print a greeting.
Create interactive HTML widgets, dashboards, diagrams, and visual explainers for requests that are better shown than described.
Deep knowledge of the MUXI Runtime codebase (Python, ~300 files, ~119K lines). Use when working on runtime code: formations, overlord, memory systems, LLM layer, MCP, observability, scheduler, secrets, server/API, skills, RCE, or e2e tests. Knows initialization order, data flows, gotchas, and testing patterns.
