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- nlp-JvUUN/AAAAZOgH
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- August 6, 2026 at 13:13
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Source instructions · Read-only preview- name
- incident-triage
- description
- 判断故障等级（P0-P3）及对应响应时限。用于一线值班收到告警后需要定级的场景。
- version
- 5
# 故障分级（Incident Triage）
一线值班收到告警后，先判断故障等级，再决定响应时限。
## 使用步骤
1. 判断影响范围（核心服务 / 非核心服务 / 单用户边缘case）
2. 判断已持续时长
3. 对照分级标准得出 P0-P3
4. 查表得出对应响应时限
详细的分级标准表格见 [severity_levels.md](reference/severity_levels.md)；数据安全事件强制定级与定级复议规则见 [severity_special_rules.md](reference/severity_special_rules.md)。
<!-- v1: 初始版本 -->
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