repairshopr-canned-response

name	repairshopr-canned-response
description	Manage canned responses (templates) for tickets in RepairShopr
license	MIT
compatibility	opencode
metadata	{"audience":"technicians, administrators","api":"GET /canned_responses, POST /canned_responses, PATCH /canned_responses/{id}, DELETE /canned_responses/{id}, GET /canned_responses/settings"}

What I do

I manage canned responses (pre-written text templates) that can be used when replying to customers or adding comments to tickets. I can list, create, update, and delete these templates.

When to use me

Use this when:

• You need to create reusable response templates for common customer questions
• Managing your team's standardized replies
• Viewing available canned responses
• Organizing responses with categories (via canned_response_category_id)

How to use

Required API base URL:

• VITE_REPAIRSHOPR_SUBDOMAIN
• VITE_REPAIRSHOPR_API_KEY

Permissions: "Ticket Canned Responses - Manage" is required for all operations.

List Canned Responses (GET /canned_responses) Optional:

• query (string) - Search query to filter responses by title/body

Create Canned Response (POST /canned_responses) Required:

• title (string) - Template title
• body (string) - Template content/text

Optional:

• subject (string) - Default subject line
• canned_response_category_id (integer) - Category ID for organization

Update Canned Response (PATCH /canned_responses/{id})

• id (integer, required) - Template ID Optional body same as Create

Delete Canned Response (DELETE /canned_responses/{id})

• id (integer, required) - Template ID

Get Settings (GET /canned_responses/settings) Retrieves settings for canned responses management.

Example call:

const result = await skill({ name: "repairshopr-canned-response" }, {
  title: "Repair Completion Notification",
  body: "Hello {{customer.name}},\n\nYour device has been repaired and is ready for pickup. Please bring a photo ID for verification.\n\nTotal: {{ticket.total}}\n\nThank you!",
  subject: "Your Repair is Complete"
})

Response includes:

• List: canned_responses array with template details
• Create/Update: canned_response object with full data
• Delete: success status
• Settings: settings object

Important

• Requires "Ticket Canned Responses - Manage" permission
• title and body are required when creating
• PATCH endpoint is used for updates (not PUT)
• Templates can include placeholders like {{customer.name}} for personalization

Related skills

• repairshopr-ticket-comment - For using canned responses in ticket replies