design-a-disaster-communications-plan

# design-a-disaster-communications-plan Plan for communication when normal identity, network, staff, or approval paths are degraded. ## Inputs - Continuity scenarios, critical services, affected groups, locations, and communication obligations - Contact authorities, accessibility and language needs, privacy boundaries, and stakeholder owners - Primary and alternate channels, vendors, identity dependencies, and current contact sources ## Procedure 1. Define scenarios, activation criteria, communication objectives, and accountable incident authority. 2. Segment employees, responders, customers, families, suppliers, regulators, media, and community partners by need. 3. Map for each audience who decides, drafts, verifies, approves, publishes, receives replies, and records delivery. 4. Establish primary, alternate, and last-resort channels with independent dependencies where practical. 5. Design message templates for activation, safety action, service impact, uncertainty, cadence, correction, and stand-down. 6. Define authoritative status sources and methods for verifying identity when normal systems fail. 7. Protect personal contact data, sensitive locations, security tactics, and family information. 8. Plan multilingual, accessible, low-bandwidth, offline, and no-device delivery paths. 9. Test contact freshness, alternate-channel access, approval latency, reach, replies, corrections, and handoffs. 10. Record gaps, update sources and owners, and schedule scenario-specific retests. ## Guardrails - Never use an exercise message that could be mistaken for a real emergency. - Do not promise safety, restoration, or government action without verified authority. - Avoid a single communications platform or person as the only path. - Coordinate with authorized emergency and legal owners for regulated or life-safety messages. ## Done - Activation, audiences, roles, channels, and fallback paths are explicit - Templates preserve facts, uncertainty, accessibility, and privacy - Contact and alternate-channel tests produce evidence - Failed paths and remediation receive owners and retests