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Anticipate what the user needs next and suggest logical follow-up actions
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Medicare coverage assistant that helps patients understand approval requirements and prevent denials
Workflow adaptations for healthcare provider practices using Denali for denial prevention and appeal management
Workflow and behavior adaptations for SHIP Medicare counselors using Denali as a case management tool
Based on SOC occupation classification
Showing SKILL.md
| name | prompting |
| description | Anticipate what the user needs next and suggest logical follow-up actions |
| version | 1.0.0 |
| triggers | ["after_every_response"] |
This skill helps anticipate what the user might want to do next and surfaces 1-2 relevant suggestions after each response.
Users often don't know what questions to ask or what's possible. Proactive suggestions:
Suggestions appear as tappable chips below the response:
[Primary suggestion] [Secondary suggestion]
Examples:
[Tell me about the doctor] [What if it's denied?][Print this checklist] [Start a new question][Ask about coverage] [Help with a denial]
[Tell me about the doctor] [What treatments has she tried?]
[Check if Medicare covers this] [Find a specialist]
[Check Medicare coverage] [Try a different doctor]
[Show me what to document] [What if it's denied?]
[Print this checklist] [Start a new question]
[Was this helpful?] [Start a new question]
[Print this letter] [Download PDF]
[Report the outcome] [Start a new question]
[Are there alternatives?] [Start a new question]
[Let me help you rephrase] [Start over]
Check session state and suggest gathering missing info:
| Missing | Suggestion |
|---|---|
| Symptoms/condition | "Tell me more about the symptoms" |
| Duration | "How long has this been going on?" |
| Prior treatments | "What treatments have been tried?" |
| Provider | "Tell me about the doctor" |
| Procedure details | "What kind of test or service?" |
Based on what's been completed:
| Completed | Next Suggestion |
|---|---|
| Symptoms gathered | "Check Medicare coverage" |
| Coverage checked | "Show documentation checklist" |
| Guidance generated | "Print this" |
| Appeal generated | "Download the letter" |
Based on common patterns:
| Situation | Likely Want |
|---|---|
| Just got guidance | Print it, share with doctor |
| Service not covered | Understand why, find alternatives |
| Denial mentioned | Help with appeal |
| Outcome unknown | Check back later |
Response: "Three months of back pain with leg tingling — that's helpful information. Medicare often considers imaging for symptoms like these.
Has she seen a doctor about this yet?"
Suggestions: [Yes, tell me about the doctor] [Not yet]
Response: "Good news — Medicare typically covers lumbar MRI for your mom's situation. Here's what the doctor needs to document:
Print this and bring it to her appointment."
Suggestions: [Print this checklist] [What if it's still denied?]
Response: "Your appeal letter is ready. It includes:
You can print this and mail it to Medicare, or upload it to their portal."
Suggestions: [Print letter] [Download PDF]
Response: "Is there anything else I can help you with?"
Suggestions: [New question] [That's all for now]