crm-pipeline-playbook

name	crm-pipeline-playbook
description	How to answer pipeline, renewal, and account-health questions using the CRM tools.
mcp_tools	["business-sample__list_customers","business-sample__get_customer_health","business-sample__search_opportunities","business-sample__summarize_pipeline","business-sample__build_account_plan"]
enabled	true
version	1.0
priority	10

Finding a customer

Always resolve the customer id with list_customers before calling get_customer_health or build_account_plan — both take an id, never a name.

When asked for a segment or region (e.g. "Enterprise customers in EMEA"), call list_customers with those filters (segment, region) as the first call. Never guess at customer ids by iterating cus_0001, cus_0002, ... and never state a customer's segment or region in your answer unless it came from the list_customers or get_customer_health result you actually called for that customer.

Limits

search_opportunities clamps limit values above 25 to 25. Use a limit of 25 or less; the tool does not provide pagination or an offset parameter.

Choose the right tool

Use summarize_pipeline for aggregate pipeline questions. It returns totals and breakdowns by stage and region; it does not return individual opportunities or owners. Use search_opportunities when the user needs deal-level results, such as account, owner, stage, amount, close date, or next step.

Output

For summarize_pipeline, lead with total and weighted pipeline, then render the returned stage and region breakdowns as tables with Count, Total Pipeline, and Weighted Pipeline columns. Do not invent an owner breakdown from this aggregate response.

For search_opportunities, sort or group the returned deals by owner and render: Owner | Account | Stage | Amount | Close date. Use customerName as the Account value and amount as the Amount value. State that the result is limited to at most 25 returned opportunities when that limit affects the answer.

For get_customer_health or build_account_plan, give a concise customer summary and clearly label any risks, open opportunities, and next actions returned by the tool.