Implement a scoped software change for a customer and verify its behavior. Use for delivery work with an understood outcome, not incident response.
Investigate a failure, regression or incorrect result in an integration or application, even before it can be reproduced. Use for diagnosis and repair; follow incident authority for live mitigation.
Evaluate an AI workflow against representative cases and its permitted actions. Use for model, retrieval or agent evaluation; tests do not grant release authority.
Keeps the engagement record for client work. Use when they name a client or stakeholder. Use when they debrief a meeting or paste notes. Use when they ask what was agreed. Use when they run a POC, change the client's codebase, prove it on their staging, go…
Build or change a customer-system integration with explicit data mapping, permissions, retries and reconciliation. Use for connectors, imports, write-back and upstream APIs.
Run a bounded customer proof of concept to test a consequential uncertainty. Use for a spike or pilot with a question and decision deadline, not a full rollout.
Exercise the delivered customer journey using real runtime or browser evidence. Use for functional acceptance testing after implementation, including failure paths.
Review a proposed customer code change against its intended outcome and operational risks. Use for a diff or PR review; report evidence and actionable findings.