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Answer duties, delivery windows and restrictions for a destination, accurately.
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Showing SKILL.md
| name | Shipping and customs |
| description | Answer duties, delivery windows and restrictions for a destination, accurately. |
| category | operations |
The complaint is never the duty. It is the surprise.
For a cross-border order: whether duty is prepaid or collected on delivery, who collects it, roughly what it will be on that value, and that it is set by the destination country rather than by the shop.
Give working days from dispatch, not from order, and say what dispatch depends on. Name the cut-off time and the days it does not run.
Check the destination before promising anything for batteries, liquids, aerosols and anything perishable. A restricted item found at the border is a lost parcel, not a delayed one.
Say what is being asked for, who has to provide it, and by when — held parcels are returned or destroyed on a timer, and customers rarely know that.
Estimate a duty as zero to close a sale, or mis-describe contents or value on a declaration for any reason.
Write or extend the backend Python test suite — a unit test for a service, an integration test against a real Postgres, an API test through the FastAPI app, or the test a bug fix needs. Also for "coverage is failing", "make test is red", and deciding which of the four layers a test belongs in. Uses anyio (not pytest-asyncio) and a 100% coverage gate on the platform layer.
Build or change a page, view or data-driven feature in the Next.js frontend — a route under the dashboard, wiring UI to a backend endpoint, a Zustand store, a permission that must hide a control, or localized copy. Use for any work in frontend/src, including "the page renders but shows an empty state" and "this button should not be visible to a Viewer".
Write or fix the documentation site — add a page, update one after a behaviour change, fix a dead link or a failing docs build, add a diagram or an icon, or wire a new page into the nav. Use whenever docs/ or mkdocs.yml is touched, and whenever a code change alters behaviour a page describes. make docs-build runs --strict, so a dead link fails CI.