| name | u0435-publicservice-community-feedback-harvester |
| description | Build and operate the "PublicService Community Feedback Harvester" capability for Healthcare and Public Services. Trigger when this exact capability is needed in mission execution. |
PublicService Community Feedback Harvester
Why This Skill Exists
We need this skill because public-facing workflows require strict safety and reliability controls. This specific skill integrates lived user feedback into planning cycles.
When To Use
Use this skill when the request explicitly needs "PublicService Community Feedback Harvester" outcomes in the Healthcare and Public Services domain.
Step-by-Step Implementation Guide
- Define the scope and success metrics for
PublicService Community Feedback Harvester, including at least three measurable KPIs tied to service harm and procedural violations.
- Design and version the input/output contract for protocol checks, service queues, and compliance flags, then add schema validation and failure-mode handling.
- Implement the core capability using feedback normalization and clustering, and produce theme-prioritized feedback digests with deterministic scoring.
- Integrate the skill into swarm orchestration: task routing, approval gates, retry strategy, and rollback controls.
- Add unit, integration, and simulation tests that explicitly cover service harm and procedural violations, then run regression baselines.
- Deploy behind a feature flag, monitor telemetry/alerts for two release cycles, and iterate thresholds based on observed outcomes.
Required Deliverables
- Capability contract: input schema, deterministic scoring, output schema, and failure modes.
- Runtime profile: normalization-engine using feedback normalization and clustering to produce theme-prioritized feedback digests.
- Orchestration integration: healthcare-and-public-services:normalization-engine routing, approval gates, retries, and rollback controls.
- Validation evidence: unit, integration, simulation, regression-baseline suites and rollout telemetry.
Operational Runbook
Preflight
- Confirm the PublicService Community Feedback Harvester request scope, source evidence, and measurable success criteria before execution.
- Verify feature flag skill_0435_publicservice-community-feedback, approval gates, and rollback owner before autonomous use.
Execution
- Execute feedback normalization and clustering with deterministic scoring and reproducible trace capture.
- Produce theme-prioritized feedback digests plus scorecard, assumptions, and unresolved-risk notes.
Recovery
- Fail closed when required signals, evidence, or approval gates are missing.
- Rollback to the last stable baseline when posture is critical or validation fails.
Handoff
- Publish theme-prioritized feedback digests, validation evidence, and telemetry links to downstream owners.
- Queue follow-up tasks for unresolved risks, threshold tuning, or approval review.
Guardrails
- [quality] Require deterministic scoring and validation evidence before promotion.
- [reliability] Preserve retries, rollback controls, and failure-mode evidence for every run.
- [safety] Route critical posture or missing approval gates to human review before autonomous action.
