chatwoot

name	chatwoot
description	Bot-first support widget for EstimateProof. FAQ auto-deflection + email fallback. Maintains zero-human support rule. Deploy at 10 paying shops. Status: READY (milestone-gated).

Chatwoot (Bot-First Support)

Status: Ready — deploy at 10 paying EstimateProof shops Repo: chatwoot/chatwoot (22k+ stars, MIT)

Why

Mechanics about to pay $49/mo have one question ("does this work with my shop management software?"). If they can't ask it, they bounce. Chatwoot with bot-first deflection captures that intent without breaking the zero-human support rule.

Architecture

1. Chat widget on EstimateProof site
2. Bot auto-responds with FAQ matches (12 Q&As already written)
3. If no match → creates email ticket → Resend delivers to founder
4. No live agent needed

Deploy Checklist (when triggered)

1. Create Render Docker service: image chatwoot/chatwoot, starter plan (~$7/mo)
2. Connect to Supabase PostgreSQL
3. Configure bot with EstimateProof's 12 FAQ Q&As
4. Set email fallback to Resend
5. Embed widget script in EstimateProof site layout

Cost

~$7/mo on Render starter plan (only when deployed)