phone-calls

name	phone-calls
description	Make and manage real phone calls through Twilio. Handles outbound calls with a stated objective, monitors call progress, and returns transcripts and summaries. Use when the user wants to call someone, check on a call, or review call history.

Phone Calls

Amber can make and receive real phone calls via Twilio. This skill covers the core telephony capabilities.

MCP Tools

make_call

Initiate an outbound phone call.

• to (string, required): Phone number in E.164 format (e.g., [phone])
• objective (string, required): What to accomplish on the call
• mode (string): "conversation" (default) or "message" (one-way delivery)

get_call_status

Check the status of an active or recent call.

• callId (string, required): The call ID returned by make_call

end_call

Terminate an active call.

• callId (string, required): The call ID to end

get_call_history

Retrieve recent call logs with transcripts.

• filter (string): "all", "inbound", "outbound", "missed"
• limit (number): Number of calls to return (default: 10)

Guidelines

• Always confirm the recipient number and call objective with the user before dialing
• If the objective involves payment, deposits, or financial commitments, explicitly ask the user for approval first
• After each call, provide a summary including: who was called, outcome, key information exchanged, and caller sentiment
• For outbound calls, Amber pursues the stated objective autonomously — she's not just reading a script
• Calls have real-world consequences. Treat every call as if you're representing the user professionally