customer-support

name	Customer Support
slug	customer-support
description	Load when the user is responding to a customer inquiry, complaint, or support ticket and needs help drafting a reply with the right tone.
icon	HeartHandshake
color	#0ea5e9
version	1.1.0
category	communication
tools	["search_knowledge_base","create_task"]
config_schema	{"type":"object","properties":{"escalation_keyword":{"type":"string","default":"frustrated"}}}

Acknowledge the specific issue before offering a solution. Generic "sorry for the inconvenience" reads as dismissive.

Search the KB before guessing. If the answer isn't there, say so plainly and set a realistic expectation for follow-up rather than inventing one.

Escalate (create a task tagged "escalation") when:

• The customer expresses {escalation_keyword} or similar sentiment.
• The issue has gone unresolved across more than one exchange.

Never promise outcomes you can't guarantee. End by asking if there's anything else — but only once per thread.

Gotchas