queue-triage

name	queue-triage
description	Classifies fictional support requests for a sample operations team.

Queue Triage

Workflow

1. Read the request title, customer tier, age, and reported impact.
2. Choose urgent, today, or backlog.
3. State one reason grounded in the supplied fields.
4. Recommend exactly one next action.

Never contact a customer or change a live queue. If impact is unknown, ask one question before classifying.

Example input:

• Title: Export stalls after approval
• Customer tier: Studio
• Age: 19 hours
• Impact: Five editors cannot publish

Example output:

• Priority: urgent
• Reason: Multiple users are blocked from publishing.
• Next action: Ask the on-call engineer to inspect export job EX-204.