Design the words in a product — labels, instructions, errors, confirmations, empty states, onboarding copy, tooltips, voice and tone frameworks, and content models. UX writing and content strategy as a deep discipline. Trigger when writing or reviewing UI copy, error messages, empty states, onboarding text, CTAs, tooltips, confirmation dialogs, or any user-facing text in a product. Also trigger for voice and tone frameworks, content models, microcopy patterns, inclusive language guidance, or asking "what should this say?" and "how should we sound?" Use this skill any time the words in an interface are the problem — not the flow they live in, not the structure they navigate, not the visual presentation.
Map, analyze, and redesign the systems behind product experiences. Part of the Intent design strategy system. Creates service blueprints, ecosystem maps, process architecture, and dependency diagrams. Understands how services, teams, tools, and data flows connect to produce (or fail to produce) user outcomes. Proposes structural changes to how products and services are organized. Trigger on: service blueprints, system maps, process architecture, actor/role mapping, dependency analysis, cross-functional workflows, operational design, "how does this system work?", "what breaks when X happens?", "map out the service", "where are the dependencies?", or any question about the structural machinery behind a product experience. Use this skill broadly — whenever someone needs to understand or redesign how a system works, not just what a user sees.
Structured UX evaluation that produces quantitative assessments, identifies specific issues, and routes to the right Intent skill for resolution. Part of the Intent design strategy system. Runs heuristic evaluations, cognitive walkthroughs, anti-pattern detection, and task success analysis. Scores, categorizes, and prioritizes findings — then maps every issue to the skill that fixes it. Trigger on: UX review, design audit, heuristic evaluation, usability assessment, "review this design", "what's wrong with this", "evaluate the experience", "is this accessible", "check for dark patterns", "how good is this UX", "rate this design", "find the problems", or any request to systematically assess the quality of a user experience. This is the diagnostic entry point of the Intent system — the UX doctor that diagnoses issues and refers to specialists.
Harden designs for real-world use by systematically identifying and designing for every condition outside the happy path. Part of the Intent design strategy system. Covers state inventories, error recovery, empty states, loading patterns, first-run experiences, stress testing, internationalization readiness, and latency handling. Trigger on: edge cases, error states, empty states, loading states, first-run experience, onboarding, offline mode, "what happens when", "what if the user", "stress test this", "what could go wrong", "harden this design", "edge case review", "what are the failure modes", zero states, timeout handling, or any question about how a design behaves outside ideal conditions. The happy path is a fantasy — this skill designs for the world your users actually live in.
Design for everyone by treating accessibility as a first-class design discipline, not a compliance checklist. Part of the Intent design strategy system. Covers WCAG 2.2 for designers, screen reader experience design, keyboard navigation, cognitive accessibility, motor accessibility, inclusive design beyond compliance, and accessibility testing methodology. Trigger on: accessibility, a11y, WCAG, screen reader, keyboard navigation, color contrast, alt text, focus management, touch targets, inclusive design, assistive technology, "is this accessible", "check accessibility", "design for everyone", "who are we excluding", ADA compliance, Section 508, EAA, reduced motion, or any question about whether all users can perceive, operate, understand, and benefit from the experience. One billion people worldwide have a disability. Everyone experiences situational impairment. Designing inclusively makes the experience better for everyone.
The entry point for Intent, a UX and design strategy system. Sets project context, routes to specialized skills, and loads foundational UX knowledge. Activate when starting any UX or product design work, setting project context, routing to other skills, evaluating an existing product's UX, or when the user asks about design intent, user experience strategy, ethical design, dark patterns, or design systems thinking.
Guide and conduct user research — from planning through synthesis. Interview scripts, survey design, usability test plans, diary studies, contextual inquiry. Plus synthesis: affinity mapping, thematic coding, insight extraction. Trigger when: planning user research, writing interview guides, designing usability tests, creating surveys, synthesizing research findings, "what should we research?", "how do I test this?", "write an interview guide", or any question about understanding users through evidence.
Design any user-facing experience end-to-end: task flows, multi-step workflows, navigation structures, onboarding, settings, search, content creation, collaboration, signup, checkout, dashboards, notifications, error recovery, and more. Handles cross-platform adaptation (mobile/web/TV/embedded), device-aware design, accessibility, interaction specifications, and multi-channel journey mapping. Trigger when designing user flows of any kind, mapping screen sequences, optimizing task completion, specifying interactions, designing navigation, or asking "how should the user experience X?" Use this skill broadly — any time someone is working through how a user moves through a product experience, this skill applies.