salesforce-government-cloud

name	salesforce-government-cloud
description	FedRAMP High CRM platform for government; lets agents create, read, and update citizen service cases, constituent records, and SLA compliance data.
metadata	{"openclaw":{"requires":{"env":["SALESFORCE_GOV_INSTANCE_URL","SALESFORCE_GOV_CLIENT_ID","SALESFORCE_GOV_CLIENT_SECRET","SALESFORCE_GOV_USERNAME","SALESFORCE_GOV_PASSWORD"]}},"primaryEnv":"SALESFORCE_GOV_CLIENT_SECRET"}

Salesforce Government Cloud

What it is

Salesforce Government Cloud is a FedRAMP High-authorized deployment of the Salesforce CRM platform used by federal, state, and local agencies for citizen service delivery, case management, and constituent relationship management. It provides a unified view of constituent interactions across phone, web, chat, and in-person channels.

When to use this skill

• Creating a new citizen service case from an inbound request and routing it to the correct case worker
• Reading or updating the status, notes, and resolution summary on an existing case
• Looking up a constituent's contact record and full case history
• Checking SLA compliance flags for overdue cases nearing or past response/resolution deadlines
• Linking knowledge articles to cases to provide consistent resolution guidance

Credentials

This skill authenticates using variables from the OpenClaw daemon env file ~/.openclaw/.env (template: .env.example). Required variables:

• SALESFORCE_GOV_INSTANCE_URL - agency Salesforce org URL (e.g., https://agency.my.salesforce.com)
• SALESFORCE_GOV_CLIENT_ID - connected app consumer key
• SALESFORCE_GOV_CLIENT_SECRET - connected app consumer secret
• SALESFORCE_GOV_USERNAME - API service account username
• SALESFORCE_GOV_PASSWORD - API service account password (append security token if required)

Key operations

• POST /services/oauth2/token — obtain OAuth 2.0 access token (username-password or JWT flow)
• GET /services/data/v60.0/sobjects/Case/{id} — retrieve a case by Salesforce record ID
• POST /services/data/v60.0/sobjects/Case — create a new service case
• PATCH /services/data/v60.0/sobjects/Case/{id} — update case status, priority, or resolution notes
• GET /services/data/v60.0/query?q=SELECT... — SOQL query for cases, contacts, or entitlements
• GET /services/data/v60.0/sobjects/Contact/{id} — retrieve constituent contact record

Notes

• Government Cloud orgs run in isolated FedRAMP environments; confirm your instance URL is a .my.salesforce.com Gov Cloud endpoint, not commercial.
• API rate limits depend on org edition; Government Cloud typically allows 100,000 API calls per 24-hour period per org.
• Case ownership and queue assignments follow agency-specific workflow rules; do not hard-code queue IDs across deployments.
• PII in constituent records is subject to Privacy Act and agency data handling policies; log all automated reads in the audit trail.