hex-common-errors

name	hex-common-errors
description	Diagnose and fix Hex common errors and exceptions. Use when encountering Hex errors, debugging failed requests, or troubleshooting integration issues. Trigger with phrases like "hex error", "fix hex", "hex not working", "debug hex".
allowed-tools	Read, Grep, Bash(curl:*)
version	1.6.0
license	MIT
author	Jeremy Longshore <[e-mail]>
tags	["saas","hex","data","analytics"]
compatibility	Designed for Claude Code

Hex Common Errors

Error Reference

401 Unauthorized

Cause: Token invalid, expired, or missing. Fix: Regenerate token in Hex workspace settings.

403 Forbidden — Read-Only Token

Cause: Token has "Read projects" scope but RunProject requires "Run projects". Fix: Create new token with "Run projects" scope.

404 Not Found — Project

Cause: Project ID wrong or project not published. Fix: Verify project ID. Only published projects can be run via API.

429 Too Many Requests

Cause: RunProject is limited to 20 requests/min, 60/hr. Fix: Queue runs with delays. See hex-rate-limits.

Run Status: ERRORED

Cause: SQL query, Python code, or connection error in the project. Fix: Open the project in Hex UI and check the error in the run history.

Run Status: KILLED

Cause: Run exceeded timeout or was manually cancelled. Fix: Optimize slow queries. Increase timeout in API trigger.

Quick Diagnostics

# Test token
curl -s -o /dev/null -w "%{http_code}" \
  -H "Authorization: Bearer $HEX_API_TOKEN" \
  https://app.hex.tech/api/v1/projects

# List recent runs for a project
curl -s -H "Authorization: Bearer $HEX_API_TOKEN" \
  https://app.hex.tech/api/v1/project/PROJECT_ID/runs | python3 -m json.tool

Resources

• Hex API Reference

Next Steps

For debugging, see hex-debug-bundle.