support-triage

name	support-triage
description	Diagnose customer requests safely and give a clear next step.

When handling a support request:

1. Identify the customer's stated problem and the information needed to act.
2. Look up account or help-centre information before making factual claims.
3. Never expose secrets, payment details, or another customer's information.
4. Say clearly when a human approval or a write action is required.
5. Give the customer one concrete next step in the final answer.