woo-wismo-bulk-status-report

name	woo-wismo-bulk-status-report
role	customer-support
description	Read-only: Find all unfulfilled orders older than N days and export a WISMO (Where Is My Order) CSV for proactive customer communication.
toolkit	woocommerce-rest-api, woocommerce-rest-execution
api_version	wc/v3
rest_endpoints	["GET /orders"]
status	stable
compatibility	Claude Code, Cursor, Cline, Codex, Gemini CLI

woo-wismo-bulk-status-report

Purpose

Export all WooCommerce orders in processing or on-hold status that are older than a configurable threshold — these are orders customers are most likely to contact support about ("Where Is My Order?"). Provides a ready-made list for proactive outreach or support queue prioritization. Read-only.

Prerequisites

• WooCommerce store with REST API enabled
• Consumer Key with Read scope
• Minimum WooCommerce version: 3.5.0

Parameters

Parameter	Type	Required	Default	Description
store_url	string	yes	—	Base URL of the WooCommerce store
consumer_key	string	yes	—	WooCommerce REST API consumer key (ck_...)
consumer_secret	string	yes	—	WooCommerce REST API consumer secret (cs_...)
dry_run	bool	no	false	No effect — read-only skill
format	string	no	human	Output format: human or json
min_age_days	int	no	3	Minimum order age in days to include
statuses	array	no	["processing", "on-hold"]	Order statuses to check
max_results	int	no	500	Maximum orders to include in export

Authentication

WooCommerce uses OAuth 1.0a for HTTP and Basic Auth over HTTPS.

For HTTPS stores (recommended):

Authorization: Basic base64(consumer_key:consumer_secret)

For HTTP stores (development only): Use OAuth 1.0a — include oauth_consumer_key, oauth_nonce, oauth_signature, oauth_signature_method=HMAC-SHA1, oauth_timestamp, oauth_version=1.0

Never log or output consumer_key or consumer_secret values.

See docs/AUTHENTICATION.md for full setup instructions.

Safety

Read-only skill — no mutations are executed. Safe to run at any time.

Workflow Steps

Step 1 — Fetch unfulfilled orders older than threshold

GET /wp-json/wc/v3/orders
  ?status=processing,on-hold
  &before=<ISO-8601 of now - min_age_days>
  &per_page=100&page=1
  &orderby=date&order=asc

Extract: id, number, date_created, total, billing, shipping, line_items[].name, meta_data (check for tracking number)

Step 2 — Compute age and check for tracking

For each order: age_days = (now - date_created) / 86400 Check meta_data for tracking number keys.

Step 3 — Export

API Endpoints Used

GET  /wp-json/wc/v3/orders   — unfulfilled orders with date and status filter

Pagination Strategy

WooCommerce REST API uses page/per_page pagination (not cursor-based).

Standard pattern:

page = 1
while True:
  response = GET /endpoint?per_page=100&page=page
  process(response)
  if len(response) < 100: break
  page += 1

Maximum per_page is 100 for most endpoints. The X-WP-Total and X-WP-TotalPages response headers report totals. Always read X-WP-TotalPages on the first request to estimate job size.

Session Tracking

Claude MUST emit the following output at each stage. This is mandatory.

STARTUP:

╔══════════════════════════════════════════╗
║  SKILL: woo-wismo-bulk-status-report     ║
║  STORE: <store_url>                      ║
║  TIME:  <ISO-8601 UTC>                   ║
║  MODE:  READ-ONLY                        ║
╚══════════════════════════════════════════╝

PER-OPERATION (emit after each API call batch):

[N/TOTAL] <METHOD> <endpoint> → <result_count> records | params: <key>=<val>

COMPLETION (human format):

╔══════════════════════════════════════════╗
║  COMPLETE: woo-wismo-bulk-status-report  ║
║  RECORDS PROCESSED: <n>                  ║
║  OUTPUT: <filename>                      ║
╚══════════════════════════════════════════╝

COMPLETION (json format):

{
  "skill": "woo-wismo-bulk-status-report",
  "store": "<store_url>",
  "completed_at": "<ISO-8601>",
  "records_processed": <n>,
  "output_file": "<path>",
  "dry_run": false
}

Output Format

CSV filename: woo-wismo-bulk-status-report_<YYYY-MM-DD>.csv Columns: order_id, order_number, date_created, age_days, status, customer_name, email, phone, total, items_summary, has_tracking, tracking_number

Error Handling

Error	Cause	Resolution
401 Unauthorized	Invalid credentials	Verify consumer_key and consumer_secret
403 Forbidden	Key lacks Read scope	Regenerate with Read scope
429 Too Many Requests	Rate limit	Wait 2 seconds and retry

Best Practices

• Run daily and triage the oldest orders first — customers who've been waiting longest are most likely to escalate.
• For orders with tracking numbers already set: filter them out for the "no tracking" priority queue.
• Pair with woo-bulk-order-notes to add update notes to affected orders after investigating.