redis-cloud-backups

name	redis-cloud-backups
description	Configure, monitor, and troubleshoot Redis Cloud database backups. Use when the user asks how to enable scheduled backups, run Backup Now, configure S3/GCS/Azure/FTP backup destinations, set backup frequency or retention, inspect backup status, fix permission errors, or understand plan-specific backup behavior in Redis Cloud.

Redis Cloud Backups

Use this skill for Redis Cloud backup setup and troubleshooting.

Current-State Rule

Backup capabilities, storage options, frequency, and retention controls can vary by plan and may change. Verify current Redis Cloud console/API behavior or documentation before stating plan limits as current fact.

Configuration Workflow

1. Gather context:
   • Redis Cloud subscription and database.
   • Plan/tier.
   • Desired backup frequency and retention.
   • Remote storage provider: S3, GCS, Azure Blob, or FTP.
   • Whether an immediate on-demand backup is needed.
2. Open database settings:
   • Sign in to Redis Cloud.
   • Select subscription and database.
   • Open Configuration.
   • Find Durability.
3. Enable backups:
   • Toggle Enable Backups on.
   • Save configuration after setting destination and schedule.
4. Configure remote storage:
   • S3: bucket and policy allowing Redis Cloud to write objects.
   • GCS/Azure Blob: token or access configuration with write permissions.
   • FTP: host, username, password, and destination path.
5. Set schedule:
   • Essentials commonly uses fixed daily backups.
   • Pro can support configurable frequency and retention.
   • Verify current controls in the user's account.
6. Run on-demand backup:
   • Use Backup Now only after backups are enabled and saved.
7. Monitor:
   • Check database Activity tab.
   • Use Redis Cloud API when automation or audit is needed.

Troubleshooting

Symptom	Check
Backup Now is disabled	Backups are enabled, destination is saved, and current plan supports on-demand backup.
No backup records appear	Remote storage configuration, network reachability, and Activity tab status.
Permission denied	IAM policy, bucket/container ACL, token scope, or FTP credentials.
Frequency control missing	Plan/tier may not support custom frequency; verify current plan behavior.
Backup fails after storage change	Validate path, credentials, object write permissions, and provider-side logs.

Safety Checks

• Do not ask users to paste storage secrets, FTP passwords, or access tokens into chat.
• Confirm backup target is customer-approved and meets data residency/security requirements.
• Do not treat backup configuration as a restore test; separately validate restore procedures where required.
• Before changing production backup schedules or retention, ask about recovery objectives and compliance requirements.

Escalation Packet

Collect:

• Subscription and database ID/name.
• Plan/tier.
• Backup destination type.
• Backup schedule and retention settings.
• Last successful and failed backup timestamps.
• Exact error message.
• Storage-side permission or access logs, with secrets redacted.