email-ops

name	email-ops
description	Evidence-first mailbox triage, drafting, send verification, and sent-mail-safe follow-up workflow for ECC. Use when the user wants to organize email, draft or send through the real mail surface, or prove what landed in Sent.
category	backend
origin	ECC

Email Ops

Use this when the real task is mailbox work: triage, drafting, replying, sending, or proving a message landed in Sent.

This is not a generic writing skill. It is an operator workflow around the actual mail surface.

Skill Stack

Pull these ECC-native skills into the workflow when relevant:

• brand-voice before drafting anything user-facing
• investor-outreach for investor, partner, or sponsor-facing mail
• customer-billing-ops when the thread is a billing/support incident rather than generic correspondence
• knowledge-ops when the message or thread should be captured into durable context afterward
• research-ops when a reply depends on fresh external facts

When to Use

• user asks to triage inbox or archive low-signal mail
• user wants a draft, reply, or new outbound email
• user wants to know whether a mail was already sent
• the user wants proof of which account, thread, or Sent entry was used

Guardrails

• draft first unless the user clearly asked for a live send
• never claim a message was sent without a real Sent-folder or client-side confirmation
• do not switch sender accounts casually; choose the account that matches the project and recipient
• do not delete uncertain business mail during cleanup
• if the task is really DM or iMessage work, hand off to messages-ops

Workflow

1. Resolve the exact surface

Before acting, settle:

• which mailbox account
• which thread or recipient
• whether the task is triage, draft, reply, or send
• whether the user wants draft-only or live send

2. Read the thread before composing

If replying:

• read the existing thread
• identify the last outbound touch
• identify any commitments, deadlines, or unanswered questions

If creating a new outbound:

• identify warmth level
• select the correct channel and sender account
• pull brand-voice before drafting

3. Draft, then verify

For draft-only work:

• produce the final copy
• state sender, recipient, subject, and purpose

For live-send work:

• verify the exact final body first
• send through the chosen mail surface
• confirm the message landed in Sent or the equivalent sent-copy store

4. Report exact state

Use exact status words:

• drafted
• approval-pending
• sent
• blocked
• awaiting verification

If the send surface is blocked, preserve the draft and report the exact blocker instead of improvising a second transport without saying so.

Output Format

MAIL SURFACE
- account
- thread / recipient
- requested action

DRAFT
- subject
- body

STATUS
- drafted / sent / blocked
- proof of Sent when applicable

NEXT STEP
- send
- follow up
- archive / move

Pitfalls

• do not claim send success without a sent-copy check
• do not ignore the thread history and write a contextless reply
• do not mix mailbox work with DM or text-message workflows
• do not expose secrets, auth details, or unnecessary message metadata

Verification

• the response names the account and thread or recipient
• any send claim includes Sent proof or an explicit client-side confirmation
• the final state is one of drafted / sent / blocked / awaiting verification