| name | ticket-triage |
| version | 2.0.0 |
| description | Triage support tickets — categorize by severity, identify patterns, build dashboard |
| trigger | triage tickets|support tickets|ticket status|check tickets|new tickets |
| tools | ["tool_search","tool_install","write_file"] |
Ticket Triage
When triggered, pull and triage support tickets:
- Connect — Search for a ticketing integration via
tool_search. If none installed:
tool_search("zendesk") or tool_search("linear") to find options
tool_install with the chosen toolkit for Composio OAuth
- Fetch — Pull recent tickets via the connected tool (e.g. ZENDESK_LIST_TICKETS)
- Categorize — Classify each ticket by:
- Severity: P0 Critical, P1 High, P2 Medium, P3 Low
- Category: login/auth, performance, billing, feature request, bug
- Build canvas — Support dashboard:
- KPIs: open tickets, resolved (7d), avg response time, CSAT
- Chart: ticket volume by day (bar chart)
- Chart: breakdown by priority (horizontal bar)
- CRUD Table: tickets with subject, priority, status, created date
- Identify patterns — Group tickets by category, note recurring issues
- Persist — Log triage summary to memory
If no ticketing tool is available, build a standalone ticket tracking canvas using write_file.