zoho-books-quote-to-cash

name	zoho-books-quote-to-cash
description	Zoho Books で Quote、Sales Order、Invoice、Payment Monitoring を扱う Quote-to-Cash 業務を支援する。

zoho-books-quote-to-cash

Purpose / 目的

Zoho Books で Quote、Sales Order、Invoice、Payment Monitoring を扱う Quote-to-Cash 業務を支援する。

When to use / 利用場面

• Use this skill for customer-facing Quote / Estimate creation, Sales Order creation after acceptance, one-time customer Invoice drafts, invoice status review, payment monitoring, payment reminders, and escalation drafts.
• Use this skill for project milestone billing such as first invoice after SOW/order acceptance or final invoice after completion, unless the main task is SOW/acceptance drafting.

When not to use / 使用しない場面

• Do not use for vendor bills, purchase orders, or vendor RFQs; use zoho-books-procure-to-pay or vendor-rfq-email-ops.
• Do not use for recurring subscription/license renewals unless the task is a one-off invoice; use zoho-books-recurring-invoice-ops.
• Do not use for contract clause or signature routing work; use zoho-contract-lifecycle.

Skill-specific procedure / 固有手順

1. Identify customer, quote/deal/project, currency, tax treatment, payment terms, and line items.
2. For Quote: prepare estimate payload, validity, assumptions, exclusions, and approval checklist.
3. For Sales Order: confirm accepted quote/SOW/customer approval before drafting SO payload.
4. For project Invoice: confirm milestone trigger; use 50/50 split only when contract/intake confirms it.
5. For payment monitoring: summarize invoice status, due date, days overdue, reminder history, and escalation owner.

Hard rules / 厳守ルール

• This skill is operational support, not legal, tax, accounting, or financial advice. 法務・税務・会計判断は必ず担当者または専門家承認を得る。
• Never send quotes, invoices, purchase orders, bills, RFQs, signature requests, or external emails without explicit human approval.
• Before writing to Zoho Books / Zoho Contracts through MCP or API, produce a draft and a change summary; require approval for create/update/send actions.
• Separate facts, assumptions, missing information, risks, and recommended next actions.
• Minimize personal/confidential data in outputs. Mask bank, tax, payment, and sensitive contract details unless needed for the task.
• Confirm market/entity context: US entity, Japanese parent/subsidiary, currency, tax treatment, payment terms, and approval authority.
• For Zoho product capabilities, API/MCP availability, pricing, and workflow behavior, verify against current official Zoho sources before asserting.

Procedure / 手順

1. Intake — 顧客、案件、契約、見積、請求、ベンダー、金額、通貨、期日、承認者、関連 Zoho レコードを確認する。
2. Classify workflow — Quote-to-Cash / Procure-to-Pay / Contract Lifecycle / Recurring Invoice / Acceptance のどれかに分類する。
3. Retrieve context — Zoho MCP/API、既存テンプレート、過去案件、メール文面、契約テンプレートを参照する。取得できない情報は Missing として列挙する。
4. Draft only — Quote、SO、Invoice、PO、Bill、SOW、NDA、MSA、Acceptance Certificate、RFQ メール等はドラフトを作成し、変更点とリスクを添える。
5. Control gates — 金額、支払条件、税、契約条項、顧客送付、署名依頼、会計計上、外部メールは承認ゲートを通す。
6. Execute after approval — 承認後のみ Zoho やメールへ反映し、レコードID/URL/送信先/日時を監査ログへ残す。
7. Follow-up — 入金・未署名・未承認・期限超過・作業完了請求などの次アクションを提示する。

Inputs / 入力

• Company / customer / vendor name
• Zoho Books organization and record IDs when available
• Deal / project / contract type: Quote, SO, Invoice, PO, Bill, SOW, NDA, MSA, Acceptance Certificate
• Amount, currency, tax treatment, payment terms, billing split, due date
• Approval owner and external recipient
• Templates, clauses, customer/vendor instructions, email thread summary

Outputs / 出力

• Draft artifact or action plan
• Missing information checklist
• Approval checklist
• Risk notes
• Zoho MCP/API action plan with proposed create/update/send operations
• Audit log summary after execution

Quality gates / 品質ゲート

• No external-facing artifact is sent without human approval.
• Draft includes source record IDs or states that IDs are missing.
• Accounting/legal/tax assumptions are separated from facts.
• Customer/vendor-specific terms are not generalized into the reusable template.
• For Example Customer use, apply the company overlay skill after this generic skill.

Related skills / 関連スキル

• zoho-finance-contract-orchestrator

Quote-to-Cash checklist

• Quote: customer, items/services, quantities, project assumptions, quote validity, tax/currency, approval.
• Sales Order: create only after customer acceptance / internal approval; link to quote/deal/project.
• Project invoice: default pattern can be 50% at order acceptance and 50% at completion, but confirm per SOW/MSA.
• Payment monitoring: check invoice status, due date, payment terms, reminder policy, and escalation owner.

Output format example / 出力フォーマット例

Example: 50% first invoice after SOW acceptance.

• Facts: Customer ABC Corp; SOW signed; total USD 40,000; 50/50 split; terms Net 30.
• Assumptions: Tax status unconfirmed — treat as taxable until finance confirms.
• Missing: Zoho contact_id, item/account mapping, approval evidence.
• Draft (not written): Invoice USD 20,000, line "SOW Phase 1 — 50% on order acceptance", linked to the SOW.
• Approval gates: amount · tax treatment · customer send.
• Next actions: obtain contact_id; confirm tax; route for approval; do not send until approved.

Approval checklist (Quote-to-Cash)

• Customer and Zoho contact_id confirmed (or flagged missing)
• Amount and currency match the quote/SOW
• Milestone trigger confirmed (order acceptance vs completion)
• Tax treatment confirmed by finance
• Item/account mapping confirmed (company overlay)
• Approver and approval evidence captured before create
• Customer send approved separately from record creation

Zoho payload example

Illustrative only. No real org, IDs, or amounts; verify fields and scopes against the current Zoho Books API, and mask bank/tax detail. Create as a draft and send only after approval.

{
  "customer_id": "<zoho_contact_id>",
  "reference_number": "SOW-<id>-INV1",
  "date": "2026-01-15",
  "payment_terms": 30,
  "line_items": [
    { "name": "SOW Phase 1 — 50% on order acceptance", "rate": 20000, "quantity": 1 }
  ],
  "custom_fields": [ { "label": "Milestone", "value": "50% acceptance" } ],
  "notes": "First milestone invoice (50% of USD 40,000). Linked to signed SOW."
}