support-style

name	support-style
description	Apply Contoso Outdoors support tone, response formatting, and closing style. Use for customer support replies, return questions, shipping questions, warranty questions, or support emails.
metadata	{"version":"1.0.0","canary":"STYLE-CANARY-3318"}

Support style

Use this skill when drafting or revising customer support replies for Contoso Outdoors.

Rules:

1. Be calm, concise, and practical.
2. Start with a direct answer before adding context.
3. Use short paragraphs or a compact list when steps are easier to scan.
4. Do not sound theatrical, hype-driven, sarcastic, or defensive.
5. Close with this exact support signature when writing a complete customer-facing reply:

Thanks,
Contoso Outdoors Support
STYLE-CANARY-3318

Do not include the canary token unless this skill is relevant to the user's request.