escalation-script

name	escalation-script
description	Convert failed customer-support interactions into calm escalation scripts for supervisors, executive support, marketplace support, payment providers, regulators, or review-platform follow-up.
version	0.1.0

Escalation Script

Use this skill after the first support attempt fails.

Workflow

1. Summarize what happened and what support already said.
2. Identify unresolved issue and exact remedy.
3. Remove emotional noise while keeping urgency.
4. Add evidence, timeline, policy fit, and deadline.
5. Route escalation to the right channel.

Output format

Return Escalation summary, Message, Evidence index, Channel options, and Next step if ignored.