| name | reply-classification |
| description | Use when a trade agent needs to classify buyer replies, inquiry responses, catalog requests, sample requests, quotation requests, objections, unsubscribe messages, or unclear inbound email |
Reply Classification
Overview
Classify buyer replies into a clear sales status and recommend the next human-reviewed action. The core rule is to preserve the buyer's intent without inventing commitment or urgency.
When to Use
Use this skill after an inbound buyer email, message, or reply arrives and the user wants to know what it means or what to do next.
Use email-crafting after classification when a reply draft is needed.
Inputs
- Buyer reply text
- Prospect score and company research output
- Previous outreach summary
- Product and pricing context, when relevant
Outputs
{
"classification": "inquiry|quotation_request|catalog_request|sample_request|meeting_request|objection|not_interested|unsubscribe|out_of_office|unclear",
"confidence": "low|medium|high",
"buyer_signals": [],
"requested_items": [],
"missing_information": [],
"recommended_action": "",
"reply_draft_needed": false,
"human_review_required": true
}
Procedure
- Extract the buyer's explicit request, product references, quantities, destination, deadline, and questions.
- Select one classification that best matches the reply. Use
unclear when the message needs human judgment.
- Record buyer signals as observed facts only.
- List commercial details that still need confirmation.
- Recommend one next action: reply, prepare quotation draft, send catalog draft, discuss sample, schedule meeting, pause follow-up, or request human review.
- Send quotation requests to
quotation-generator.
- Send reply drafting requests to
email-crafting.
Verification
- Classification matches the buyer's explicit message.
- Buyer intent is not overstated.
- Missing quantity, SKU, destination, or commercial terms are listed when relevant.
- Recommended action is specific and human-reviewed.
- Unclear replies remain
unclear.
Common Mistakes
| Mistake | Fix |
|---|
| Treating a polite reply as buying intent | Record the exact buyer signal |
| Drafting a quote without required details | Pass missing fields to quotation workflow |
| Guessing the requested product | Ask for clarification |
| Continuing outreach after unsubscribe | Recommend pausing follow-up |
