classify-message-urgency

name	classify-message-urgency
description	Decide whether a message is urgent or not urgent.

Classify Message Urgency

Determine whether the current message is urgent or not urgent.

Classify as urgent when

• the sender needs action today or within roughly 24 hours
• the message describes an active incident, outage, blocker, or escalation
• delay would cause a missed deadline, customer damage, or immediate operational pain
• the sender explicitly asks for a rapid reply or states a narrow time window

Classify as not urgent when

• the message is informational
• the requested action can reasonably wait several days
• the topic matters but there is no immediate deadline or operational risk
• the note is optional, social, or nice-to-have

Decision rule

When in doubt, prefer not urgent unless the message clearly indicates time pressure or immediate consequences.