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troubleshooting

Diagnose and resolve common platform issues. Use when a user reports something not working — login failures, sync errors, slow performance, or API connection problems.

In Manus ausführen

Überblick

Diagnose and resolve common platform issues. Use when a user reports something not working — login failures, sync errors, slow performance, or API connection problems.

Installationsbefehl

npx skills add https://github.com/wso2/agent-flavored-markdown --skill troubleshooting

Kopieren Sie diesen Befehl und fügen Sie ihn in Claude Code ein, um den Skill zu installieren

Quelle

wso2/agent-flavored-markdown

Sterne24

Forks9

Aktualisiert25. März 2026 um 09:01

Datei-Explorer

3 Dateien

SKILL.md

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name	troubleshooting
description	Diagnose and resolve common platform issues. Use when a user reports something not working — login failures, sync errors, slow performance, or API connection problems.

Troubleshooting

Follow these steps when a user reports a platform issue.

Step 1: Classify the issue

Ask the user what they're experiencing, then classify into one of these categories:

Symptom	Category
Can't log in, password reset not working, MFA issues	Authentication
Data not syncing, stale data, missing updates	Sync
Slow page loads, timeouts, high latency	Performance
API errors, webhook failures, integration issues	API & Integrations

Step 2: Diagnose

Read the appropriate reference for the category:

Authentication issues → authentication troubleshooting
Sync issues → sync troubleshooting
Performance or API issues → ask the user to share any error messages or codes, and proceed with general guidance.

Step 3: Respond

Walk the user through the resolution steps from the reference.
If the issue doesn't match any known pattern, recommend the user contact support@acmecloud.example.com with their account ID and a description of the problem.

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refund-processing

wso2/agent-flavored-markdown

Process customer refund requests following company policy. Use when a customer requests a refund, return, exchange, money back, or store credit for an order.

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Quelle

wso2

wso2/agent-flavored-markdown

GitHub-Repository öffnen Creator-Repositorys ansehen

Installationsbefehl

Download

In Manus ausführen

Nützlich fürSOC

Computer-Benutzersupport-SpezialistenInformatik- und Mathematikberufe15-1232L4

name	troubleshooting
description	Diagnose and resolve common platform issues. Use when a user reports something not working — login failures, sync errors, slow performance, or API connection problems.

Troubleshooting

Follow these steps when a user reports a platform issue.

Step 1: Classify the issue

Ask the user what they're experiencing, then classify into one of these categories:

Symptom	Category
Can't log in, password reset not working, MFA issues	Authentication
Data not syncing, stale data, missing updates	Sync
Slow page loads, timeouts, high latency	Performance
API errors, webhook failures, integration issues	API & Integrations

Step 2: Diagnose

Read the appropriate reference for the category:

Authentication issues → authentication troubleshooting
Sync issues → sync troubleshooting
Performance or API issues → ask the user to share any error messages or codes, and proceed with general guidance.

Step 3: Respond

Walk the user through the resolution steps from the reference.
If the issue doesn't match any known pattern, recommend the user contact support@acmecloud.example.com with their account ID and a description of the problem.