human-handoff

name	human_handoff
description	Escalates complex queries to a human agent. Use for payment issues, billing disputes, or explicit human requests.

Human Support Escalation

Use this skill ONLY when the customer query is NOT covered by faq_support, order_status, or sizing_support, or for the specific issues below.

Triggers

• Payment/Finance Issues: Actual refund processing, payment failures, or billing disputes.
• Direct Request: Customer explicitly asks to "talk to human".
• Unknown Query: The information is not in any skill's database.

Response to Customer

Respond with EXACTLY this message (fill in the summary):

"I have forwarded your query about '[summary of issue]' to our support representative at [SUPPORT_NUMBER] who will be with you shortly. Thank you for your patience. 🛡️"

DO NOT attempt to use sessions_send or any other tool to send a message. Simply provide the above response to the customer.