dialpad

name	dialpad
description	Dialpad business phone and messaging API integration with managed OAuth. Manage calls, SMS, contacts, offices, departments, call centers, users, channels, webhooks, coaching teams, and IVR systems. Use this skill when users want to make calls, send SMS, manage phone numbers, configure call routing, or monitor call center operations in Dialpad.

Dialpad

Dialpad is a business communications platform offering voice calls, SMS, video conferencing, and contact center capabilities. This integration provides extensive management of calls, contacts, offices, departments, call centers, users, channels, and webhooks through ClawLink's hosted OAuth flow.

Setup in 3 Steps

Step 1: Install	Step 2: Pair Account	Step 3: Connect Dialpad
		App-specific connection GIF coming soon
Run the install command in OpenClaw	Sign in and approve the device	Open the dashboard and connect Dialpad

How It Works

┌─────────────────┐     ┌──────────────┐     ┌──────────────────┐
│   OpenClaw      │────>│   ClawLink   │────>│  Dialpad API     │
│   (User Chat)   │     │   (OAuth)    │     │                  │
└─────────────────┘     └──────────────┘     └──────────────────┘

Install

openclaw plugins install clawhub:clawlink-plugin
openclaw config set tools.alwaysAllow '["clawlink-plugin"]' --strict-json
openclaw gateway restart

Quick Start

1. List offices -- dialpad_list_offices_endpoint
2. Make an outbound call -- dialpad_initiate_outbound_call_via_api
3. Send an SMS -- dialpad_send_sms_with_optional_media_and_group_sender

Authentication

ClawLink handles OAuth automatically via Dialpad's OAuth 2.0 flow. Connect through the dashboard and ClawLink manages token lifecycle. No API keys needed.

Connect at: https://claw-link.dev/dashboard?add=dialpad

Connection Management

• List connections: clawlink_list_integrations
• Verify connection: clawlink_list_tools --integration dialpad
• Reconnect: Visit https://claw-link.dev/dashboard?add=dialpad

Security & Permissions

Read operations are safe. Write operations require confirmation. Delete operations are permanent and require explicit approval. OAuth2 session deauthorization is high-impact.

Tool Reference

Call Operations

Tool	Description	Mode
dialpad_retrieve_call_information	Retrieve call information and history	Read
dialpad_fetch_call_by_id	Retrieve detailed info about a specific call	Read
dialpad_fetch_call_transcript_by_id	Retrieve transcript for a specific call	Read
dialpad_fetch_transcript_url_by_call_id	Get transcript URL for a call	Read
dialpad_initiate_outbound_call_via_api	Programmatically initiate an outbound call	Write
dialpad_initiate_user_call_with_group_options	Initiate an outbound call for a user	Write
dialpad_initiate_ivr_call_api_endpoint	Initiate an outbound IVR call	Write
dialpad_add_participant_to_call	Add a participant to an ongoing call	Write
dialpad_transfer_call_to_destination	Transfer an active call to a new destination	Write
dialpad_hangup_call_via_id	Terminate an active call	Write
dialpad_unpark_call_by_user_id	Unpark a previously parked call	Write
dialpad_attach_labels_to_call	Create or update labels for a call	Write
dialpad_create_callback	Create a callback request in a call center	Write
dialpad_validate_callback_request	Validate a callback request	Read

SMS & Messaging Operations

Tool	Description	Mode
dialpad_send_sms_with_optional_media_and_group_sender	Send SMS or MMS messages	Write

Contact Operations

Tool	Description	Mode
dialpad_retrieve_contact_list	Retrieve contacts with pagination, search, and sort	Read
dialpad_retrieve_contact_by_id	Retrieve detailed info for a specific contact	Read
dialpad_create_new_contact_entry	Create a new local or shared contact	Write
dialpad_modify_contact_details_using_id	Update an existing contact's information	Write
dialpad_update_contact_information	Update contact details (overwrites existing data)	Write
dialpad_delete_contact_by_id	Delete a contact permanently	Write

User Operations

Tool	Description	Mode
dialpad_list_users	Retrieve a list of users	Read
dialpad_fetch_user_details_by_id	Retrieve detailed info about a user	Read
dialpad_get_user_caller_id	Retrieve caller ID info for a user	Read
dialpad_set_user_caller_id_by_id	Set or block caller ID for a user	Write
dialpad_get_user_e911_details	Retrieve E911 info for a user	Read
dialpad_update_e911_address_for_user	Update E911 address for a user	Write
dialpad_create_user_with_auto_assign	Create a new user account with auto-assign	Write
dialpad_update_user_information_by_id	Update a user's profile and settings	Write
dialpad_move_user_to_specified_office	Move a user to a different office	Write
dialpad_patch_user_status	Update a user's status message	Write
dialpad_toggle_user_do_not_disturb_status	Toggle DND for a user	Write
dialpad_patch_user_active_call_recording	Update call recording settings for an active call	Write
dialpad_toggle_vi_call_for_user_by_id	Toggle Voice Intelligence for a user	Write
dialpad_assign_phone_number_to_user	Assign a phone number to a user	Write
dialpad_unassign_user_phone_number	Unassign a phone number from a user	Write
dialpad_delete_user_by_id	Delete a user (restorable for 72 hours)	Write
dialpad_retrieve_user_personas_by_id	Retrieve all personas for a user	Read

Office Operations

Tool	Description	Mode
dialpad_list_offices_endpoint	List all offices	Read
dialpad_retrieve_office_by_id	Get detailed info about an office	Read
dialpad_retrieve_office_plan_by_id	Get plan details for an office	Read
dialpad_retrieve_e911_office_details	Get E911 settings for an office	Read
dialpad_update_e911_address_for_office	Update E911 address for an office	Write
dialpad_get_available_licenses_for_an_office	Check available licenses for an office	Read
dialpad_get_departments_by_office_id	List departments for an office	Read
dialpad_get_office_call_centers	List call centers for an office	Read
dialpad_fetch_operators_for_office_id	List operators for an office	Read
dialpad_create_secondary_office	Create a new office	Write
dialpad_add_operator_to_office	Add an operator to an office	Write
dialpad_delete_office_operator_by_id	Remove an operator from an office	Write
dialpad_assign_phone_number_to_office	Assign a phone number to an office	Write
dialpad_unassign_office_number	Unassign a phone number from an office	Write
dialpad_retrieve_off_duty_status_by_office_id	Get off-duty statuses for an office	Read
dialpad_retrieve_teams_for_office_id	List teams for an office	Read

Department Operations

Tool	Description	Mode
dialpad_retrieve_list_of_departments	List departments for an office	Read
dialpad_retrieve_department_by_id	Get detailed info about a department	Read
dialpad_retrieve_department_operators_by_id	List operators for a department	Read
dialpad_create_new_department_record	Create a new department	Write
dialpad_patch_department_details_by_id	Update department settings	Write
dialpad_add_department_operator_by_id	Add an operator to a department	Write
dialpad_delete_operator_from_department	Remove an operator from a department	Write
dialpad_delete_department_resource	Delete a department	Write

Call Center Operations

Tool	Description	Mode
dialpad_retrieve_call_centers_information	List all call centers	Read
dialpad_retrieve_call_center_by_id	Get details for a call center	Read
dialpad_get_call_center_status_by_id	Get operational status of a call center	Read
dialpad_retrieve_callcenter_operators_by_id	List operators for a call center	Read
dialpad_get_operator_skills_by_call_center_and_user	Get operator skill info	Read
dialpad_retrieve_operator_duty_status	Get duty status of an operator	Read
dialpad_configure_call_center_settings	Create a new call center	Write
dialpad_update_call_center_settings_by_id	Update call center configuration	Write
dialpad_add_operator_to_call_center	Add an operator to a call center	Write
dialpad_delete_operator_from_call_center	Remove an operator from a call center	Write
dialpad_modify_operator_skill_level	Update operator skill level	Write
dialpad_update_operator_duty_status	Update operator duty status	Write
dialpad_delete_call_center_by_id	Delete a call center	Write

Channel Operations

Tool	Description	Mode
dialpad_list_channels_api	List all communication channels	Read
dialpad_retrieve_channel_by_id	Get details for a specific channel	Read
dialpad_get_channel_members_by_id	List members for a channel	Read
dialpad_create_channel_endpoint	Create a new channel	Write
dialpad_add_member_to_channel	Add a member to a channel	Write
dialpad_delete_channel_member_by_id	Remove a member from a channel	Write
dialpad_delete_channel_by_id	Delete a channel	Write

Phone Number Operations

Tool	Description	Mode
dialpad_retrieve_numbers_via_api_v2	List phone numbers on the account	Read
dialpad_get_phone_number_details	Get details for a specific phone number	Read
dialpad_format_phone_numbers	Standardize and format phone numbers	Read
dialpad_assign_phone_number_to_target	Assign a phone number to any target	Write
dialpad_reassign_phone_number_to_target	Reassign a phone number	Write
dialpad_delete_number_via_api	Delete a phone number permanently	Write

Room Operations

Tool	Description	Mode
dialpad_get_rooms_list	List all meeting rooms	Read
dialpad_retrieve_room_information_by_id	Get details for a room	Read
dialpad_create_room_in_office_via_post	Create a new room in an office	Write
dialpad_update_room_details	Update room configuration	Write
dialpad_assign_phone_number_to_room	Assign a phone number to a room	Write
dialpad_unassign_room_phone_number	Unassign a phone number from a room	Write
dialpad_get_deskphones_in_rooms	List deskphones for a room	Read
dialpad_get_deskphone_by_parent_id	Get deskphone details for a room	Read
dialpad_delete_deskphone_in_room	Remove a deskphone from a room	Write
dialpad_create_pin_for_international_room_calls	Create PIN for international calls from a room	Write
dialpad_delete_room_by_id	Delete a room	Write

Contact Center / Coaching Operations

Tool	Description	Mode
dialpad_retrieve_coaching_teams_information	List coaching teams	Read
dialpad_retrieve_coaching_team_by_id	Get details for a coaching team	Read
dialpad_retrieve_members_of_coaching_team_by_id	List members of a coaching team	Read
dialpad_add_member_to_coaching_team	Add a member to a coaching team	Write

Call Router & IVR Operations

Tool	Description	Mode
dialpad_retrieve_call_routers_v2_api	List all call routers	Read
dialpad_retrieve_call_router_by_id	Get details for a call router	Read
dialpad_create_call_router_configuration	Create a new call router	Write
dialpad_patch_call_router_by_id	Update call router settings	Write
dialpad_assign_number_to_call_router	Assign a number to a call router	Write
dialpad_delete_call_router_by_id	Delete a call router	Write
dialpad_fetch_custom_ivrs	List all custom IVR configurations	Read
dialpad_create_custom_ivr_with_audio_file	Create a new custom IVR	Write
dialpad_modify_custom_ivr_settings	Assign IVR to a target	Write
dialpad_update_ivr_details_by_id	Update IVR metadata	Write
dialpad_delete_custom_ivr_by_target_type_and_ivrtype	Delete IVR configuration	Write

Webhook Operations

Tool	Description	Mode
dialpad_get_webhooks_information	List all configured webhooks	Read
dialpad_retrieve_specific_webhook_by_id	Get details for a webhook	Read
dialpad_create_webhook_post_endpoint	Create a new webhook	Write
dialpad_modify_webhook_configuration	Update webhook URL or secret	Write
dialpad_delete_webhook_by_id	Delete a webhook	Write

Subscription Operations

Tool	Description	Mode
dialpad_get_call_subscription_details	List call subscriptions	Read
dialpad_retrieve_call_subscription_by_id	Get call subscription details	Read
dialpad_retrieve_sms_subscriptions	List SMS subscriptions	Read
dialpad_retrieve_sms_subscription_by_id	Get SMS subscription details	Read
dialpad_retrieve_agent_status_subscription	List agent status subscriptions	Read
dialpad_retrieve_agent_status_by_id	Get agent status subscription details	Read
dialpad_retrieve_subscription_contacts	List contact event subscriptions	Read
dialpad_retrieve_subscription_change_log	List subscription changelogs	Read
dialpad_create_call_event_subscription	Create call event subscription	Write
dialpad_update_call_subscription_by_id	Update call subscription	Write
dialpad_delete_call_subscription_by_id	Delete a call subscription	Write
dialpad_create_sms_event_subscription	Create SMS event subscription	Write
dialpad_update_sms_subscription_settings	Update SMS subscription	Write
dialpad_delete_sms_subscription_by_id	Delete SMS subscription	Write
dialpad_create_agent_status_subscription	Create agent status subscription	Write
dialpad_patch_agent_status_event_subscription	Update agent status subscription	Write
dialpad_delete_agent_status_by_id	Delete agent status subscription	Write

Access Control Policy Operations

Tool	Description	Mode
dialpad_access_control_policies_listing	List access control policies	Read
dialpad_retrieve_access_control_policy_by_id	Get policy details	Read
dialpad_retrieve_access_control_policy_assignments	Get policy assignments	Read
dialpad_create_access_control_policy	Create a new policy	Write
dialpad_patch_access_control_policy_by_id	Update a policy	Write
dialpad_assign_policy_to_user_by_id	Assign policy to a user	Write
dialpad_unassign_access_control_policy_from_user	Unassign policy from a user	Write
dialpad_delete_access_control_policy_by_id	Delete a policy	Write

Recording & Share Link Operations

Tool	Description	Mode
dialpad_get_call_review_share_link_by_id	Get call review share link	Read
dialpad_create_call_review_share_link	Create call review share link	Write
dialpad_update_call_review_share_link_privacy	Update share link privacy	Write
dialpad_delete_call_review_share_link_by_id	Delete call review share link	Write
dialpad_get_recording_share_link_by_id	Get recording share link	Read
dialpad_post_recording_share_link	Create recording share link	Write
dialpad_update_recording_share_link_privacy	Update recording share link privacy	Write
dialpad_delete_recording_share_link_by_id	Delete recording share link	Write

Blocked Number Operations

Tool	Description	Mode
dialpad_retrieve_blocked_phone_numbers	List all blocked numbers	Read
dialpad_retrieve_blocked_number_details	Get details for a blocked number	Read
dialpad_add_blocked_phone_numbers	Block phone numbers	Write
dialpad_remove_blocked_numbers	Unblock phone numbers	Write

Fax Operations

Tool	Description	Mode
dialpad_assign_fax_line_to_target	Create and assign a fax line	Write

Conference Operations

Tool	Description	Mode
dialpad_list_conference_rooms	List conference rooms	Read
dialpad_retrieve_conference_meetings	Retrieve conference meeting info	Read

Reporting & Statistics

Tool	Description	Mode
dialpad_get_call_labels	List all available call labels	Read
dialpad_retrieve_coaching_stats_v2	Get comprehensive call stats	Read
dialpad_retrieve_stat_by_id	Get stats for a specific entity	Read
dialpad_fetch_scheduled_reports	List scheduled reports	Read
dialpad_retrieve_schedule_report_by_id	Get scheduled report details	Read
dialpad_create_schedule_reports_endpoint	Create a scheduled report	Write
dialpad_update_schedule_report_settings	Update scheduled report settings	Write
dialpad_delete_schedule_report_by_id	Delete a scheduled report	Write

WebSocket & Real-Time Operations

Tool	Description	Mode
dialpad_retrieve_websocket_connection	Get WebSocket connection info	Read
dialpad_retrieve_websocket_by_id	Get WebSocket details by ID	Read
dialpad_post_websocket_connection_secret	Create a WebSocket connection	Write
dialpad_patch_websocket_signature_secret	Update WebSocket signature secret	Write
dialpad_delete_websocket_connection_by_id	Delete a WebSocket connection	Write

System & App Operations

Tool	Description	Mode
dialpad_retrieve_company_data	Get company information	Read
dialpad_retrieve_app_settings	Get application settings	Read
dialpad_retrieve_sms_opt_out_by_company_id	Get SMS opt-out list	Read
dialpad_retrieve_user_device_by_id	Get user device details	Read
dialpad_retrieve_user_devices_list	List user devices	Read
dialpad_oauth2_authorize_endpoint	Initiate OAuth 2.0 authorization	Read
dialpad_redeem_access_or_refresh_token	Exchange authorization code for tokens	Write
dialpad_deauthorize_oauth2_session	Revoke OAuth2 access token	Write

Code Examples

Make an outbound call

{
  "tool": "dialpad_initiate_outbound_call_via_api",
  "args": {
    "to": "[phone]",
    "from": "[phone]"
  }
}

Send an SMS

{
  "tool": "dialpad_send_sms_with_optional_media_and_group_sender",
  "args": {
    "to": ["[phone]"],
    "text": "Hello from Dialpad!"
  }
}

Create a new contact

{
  "tool": "dialpad_create_new_contact_entry",
  "args": {
    "first_name": "Jane",
    "last_name": "Smith",
    "phone_numbers": [{ "number": "[phone]" }]
  }
}

List users

{
  "tool": "dialpad_list_users",
  "args": {}
}

Discovery Workflow

1. Call clawlink_list_integrations to confirm dialpad is connected.
2. Call clawlink_list_tools --integration dialpad to see the live catalog.
3. Use dialpad_list_offices_endpoint to find office IDs.
4. Use dialpad_list_users to discover user IDs.

Execution Workflow

Read path:  User asks "List my offices"        -> dialpad_list_offices_endpoint
Write path: User asks "Send an SMS"             -> Confirm -> dialpad_send_sms_with_optional_media_and_group_sender
Delete path: User asks "Delete contact X"       -> Confirm -> dialpad_delete_contact_by_id

Notes

• Phone numbers must be in E.164 format (e.g., [phone]).
• Deleted users can be restored within 72 hours; after that, records are anonymized.
• Access control policy features are part of an Early Adopter Program.
• Conference rooms and WebSocket features require appropriate licensing.

Error Handling

Status / Error	Meaning
Tool not found	Dialpad integration not connected
Missing connection	Authenticate via https://claw-link.dev/dashboard?add=dialpad
403 Forbidden	Insufficient permissions or rate limit exceeded
404 Not Found	Resource (user, office, call center) does not exist
Rate limit	1200 requests/min for call hangup; varies by endpoint

Troubleshooting

Tools Not Visible

Run clawlink_list_tools --integration dialpad to confirm the connection is active.

Call Initiation Fails

Ensure the user has an active Dialpad license and a primary phone number assigned.

Resources

• Dialpad API Docs: https://developers.dialpad.com/
• ClawLink: https://claw-link.dev/?utm_source=clawhub&utm_medium=referral&utm_content=dialpad
• ClawLink Docs: https://docs.claw-link.dev/openclaw

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